Last updated Jul 11, 2026

🌱 Shop Guidelines- PLEASE READ BEFORE PURCHASING! 🌱 Thank you for supporting my small business and shop! Please review the following before purchasing: •••• Shipping Policy: 🌱 I ship UPS Ground. Upgrades are available in shop. 🌱 I ship Monday - Wednesday to ensure there aren’t any delays over the weekend. 🌱 I ship within the U.S only (excluding Alaska, Hawaii, Puerto Rico, and CA) 🌱 There are option add ons in the shop! ••• Weather Policy: 🌱 If temperatures are below 45*F or below, please purchase a heat pack. If temperatures are above 90*F, please upgrade shipping to overnight for guarantee alive on arrival, as well as a cooling pack. ••• Plant Expectations: 🌱 You will receive the exact plant shown as bid on, or purchased. 🌱 Please note, plants may show signs of stress (yellowing, bruising, browning, minor leaf damage). This may be more prevalent in variegated plants. 🌱 I treat my plants for pests and clean them weekly. Please ensure to clean and treat the plant once you receive it as well. ••• Live Arrival Guarantee: 🚨 MUST HAVE A VIDEO RECORDING OF UNBOXING. 🚨 Any issues must be reported within 24 hours of receiving. A video and clear photos of the issue must be submitted for a claim to be considered. 🚨 Anything submitted past 24 hours may not be accepted. 🚨 Upgrade your shipping method and add ons to ensure your plants make it to you alive! These are not just plants, they are an INVESTMENT. Invest in them! ••• Refunds/Returns ⚠️ There will be a restocking fee of 50% of the purchase price of each plant you have purchased if you cancel. Please bid wisely and responsibly or purchase wisely and responsibly to avoid this. I am not at fault for any accidental bids. ⚠️ I follow Palmstreets policy regarding Dead on Arrival (DOA) cases with clear proof the plant arrived to you dead. ⚠️ I do not issue refunds once the plant leaves my care unless DOA (see above). Once the plant has shipped and arrived and is in your care, it is up to you to take care of it. I will not refund for buyers remorse. ••• Buyer Responsibilities 🌱 Please ensure the shipping address to you is showing correct 🌱 Once your order has been shipped and handed over to the carrier, any delays or issues caused by the carrier are outside of my control. I am not responsible for missed packages, incorrect address deliveries, packages left outside, carrier delays or issues. I will however try and help locate your package if it is missing. Again, to avoid this, I would recommend upgrading your shipping! ••• 🌱 Serious buyers only. Please remember this is a small shop- I’m only one person, and therefore, this takes time to build and grow. 🌱 No ghosting or cancellations. First offense of this will result in blocking from my store. 🌱🌱🌱 THANK YOU, and thank you for supporting my small plant dream!! I love each and every one of these plants, so please know you will be receiving a plant that has been loved on dearly when you buy from me! Please feel free to ask any questions prior to bidding or buying. 🌱🌱🌱

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.