Last updated Jul 5, 2026

Thank you for supporting my small plant shop! All plants are grown and packed with care. Shipping • Standard shipping is USPS Priority • UPS and upgraded shipping are available upon request • Shipping days are Monday–Wednesday to help avoid weekend delays • For long-distance shipments, especially West Coast orders, upgraded shipping is strongly recommended Packaging • Plants are securely packed • Heat/cool packs are available when needed, please check your local weather before purchase • I may delay shipping if weather conditions are unsafe for live plants Plant Condition • Minor cosmetic imperfections are normal with live plants • Some shipping stress may occur during transit After Shipping • Carrier delays, routing, weather exposure, or mishandling are outside my control once shipped • I will monitor tracking and help where I can if an issue arises Claims • Please record an unboxing video within 12 hours of delivery if there are any concerns • All sales are generally final, but I will always do my best to work with buyers fairly if there is a significant issue • Refunds/replacements are reviewed case by case and may require photos, video, and timely communication• Standard shipping is USPS PriorityUPS and upgraded shipping are available upon request• Shipping days are Monday–Wednesday to help avoid weekend delays• For long-distance shipments, especially West Coast orders, upgraded shipping is strongly recommended for young, rare, highly variegated, or sensitive plants such as Alocasias and Begonias Packaging• Plants are securely packed with insulation• Heat/cool packs are available when needed — please check your local weather before purchase• I may delay shipping if weather conditions are unsafe for live plants Plant Condition• Minor cosmetic imperfections are normal with live plants• Some shipping stress may occur during transit After Shipping• Carrier delays, routing, weather exposure, or mishandling are outside my control once shipped• I will monitor tracking and help where I can if an issue arises Claims• Please record an unboxing video within 12 hours of delivery if there are any concerns• All sales are generally final, but I will always do my best to work with buyers fairly if there is a significant issue• Refunds/replacements are reviewed case by case and may require photos, video, and timely communication

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.