Last updated Aug 22, 2026

Thanks for visiting us 🙂 Usps Prorioty mail. Ups is only available as a UPGRADE in the shop. Monday/Tuesday. Unless holiday or severe weather. (Cold, Ice ,Snow) in Texas . We shut down the city. Please, notify us within 3 hours of delivery. Yes, we do get notified, when plants are dropped. Unboxing video is required! With no tampering to box ( example: tape removed and or shipping label cut ). If you live somewhere and temps are below 50. Please have insulation and heat pack added.(in shop). Will not refund plants if they freeze, if you dont purchase protection. Shipping can stress plants, and they can recieve broken stems , bent stems or yellowing leaves. We will only refund if plant arrives DEAD on arrival!! Removing plugs from starters, we will not refund. Remember these guys need a day or three to recover. Shipping in a dark box , riding in (Truck or plane) can scare them. We do add a extra layer around the plants while being packaged. If there is questions regarding care or helpful questions. We are happy to help. Please bid responsiblty No refunds, or cancellations,after a plant is bought. Restocking fee is 20% off if you cancel. Thank you for supporting our hoarding problem😆 Carrie and Makila

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.