Last updated Dec 23, 2025

🔔🌳🪧⛩️ Tree health guarantee The health of our trees is guaranteed at the time of shipment. All trees are inspected and shipped healthy and properly packaged. Leaf loss, flower drop, fruit drop, or general stress during shipping is completely normal and does not indicate an unhealthy tree. With proper care, back budding and new growth should begin once the tree acclimates to its new environment. 🔔🌳🪧⛩️ Refund policy Our refund policy applies only to damage that occurs during shipping. This does not include cold or heat damage. If your order arrives damaged, you must notify us within 3 days of delivery. Clear photos of the damaged tree, product, and all packaging materials are required. Please save the box and shipping label, as they may be needed for the claim process. In some cases, the damaged item may need to be returned to the nursery. All cases are handled individually. 🔔🌳🪧⛩️ Returned items For returned items, the buyer is responsible for proper repackaging and return shipping costs. Once the item is returned in the same condition it was sent, a refund will be issued for the item only. 📦🚚🌳⛩️ Shipping information We ship every Monday. If an order does not go out that day, it will ship the following day on Tuesday. Orders are shipped via UPS or USPS Priority Mail within the United States. Larger items will require custom shipping based on size and weight. We strongly recommend purchasing a heat pack when available. Cold damage is not covered, and we are not liable for loss due to cold exposure.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.