Last updated Sep 2, 2026

🖤RETURNS/REFUNDS - We are committed to ensuring you receive your crystal goodies in perfect condition. If your order arrives damaged during shipping, please don’t hesitate to reach out – we’ll work with you to resolve the issue promptly and fairly. 🖤SHIPPING - Our shipping schedule operates on a weekly basis, beginning every Monday. Baskets must be closed by Sunday to ensure timely dispatch. Unless otherwise notified due to additional events or shows, most orders are shipped within one business day. If multiple shows occur within the same week, we’re happy to combine shipping whenever possible. 🔴Shipping Operations : Dwayne (DwaynelikesrocksJhsn) manages all shipping operations to ensure timely and secure delivery. 🔴Shipping Priority: Orders are prioritized based on the total number of orders placed by each customer within the week. 🔴Packaging Materials: We guarantee each order is shipped in a brand-new box with a minimum 15lb crush rate to ensure durability during transit. To add extra protection for delicate stones, each crystal is individually pre-wrapped with non-abrasive Saran Wrap to eliminate the risk of scratching — a tried and proven Crystal Coven method that we offer at no additional charge. 🖤COMMUNICATION - We value open communication and encourage customers to reach out directly through the PalmStreet App @TheCrystalCoven account. Whether you have questions about products, wish to place custom orders, require assistance, or would like to schedule a complimentary Crystal Therapy consultation, please don’t hesitate to contact us. For urgent matters requiring immediate attention, you may also reach out to Dwayne at @DwaynelikesrocksJhsn. 🖤LIVE SALES 🔴Live Guidelines: Hosted every Wednesday at 7:30 PM EST, unless otherwise noted. Regular attendees are expected to be kind, respectful, and courteous towards others in the live chat. Any form of bullying or negativity will not be tolerated and may result in immediate blocking. To report any issues or concerns during a live show, please message @DwaynelikesrocksJhsn or @PalmstreetOfficial. 🔴Live Claims Policy: We do not accept chat claims. Buyers may request to see an item number, but all items are available on a first-come, first-served basis during live shows. We strive to make the purchasing process fair for everyone, given the unique and limited availability of our items. Please respect this method and refrain from disputing over sales during the live show. 🔴Free Tumble/Confetti Scoops : With every purchase, we include a complimentary tumble or confetti scoop as a special thank you to our customers. Please note that the type and contents of the scoop may vary and are subject to change based on availability. 🔴TRIVIA : Our themed trivia is held weekly during live sales and is open to all participants. It’s completely free to play, win, and ship prizes. While trivia is a fun aspect of our shows, we kindly ask players to maintain a respectful atmosphere.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.