Last updated Jun 15, 2026

GIVEAWAYS: require a purchase to ship. All giveaways are cleared out and cancelled at the end of the month. I will accept a cancelation on a giveaway if you do not find something to add to your order. SHIPPING: I ship every Monday, Tuesday, and Wednesday. Boxes remain open until your box is shipped! I work around cold spurts! I live in illinois its cold! Boxes may be held! Will always be announced. UPGRADES: I invoice for upgrades to provide affordable rates upon request. If your Temps are extremely HOT or COLD upgrade. I cannot be held responsible and help you through issues if you do not upgrade and at the very least insulate! Protect your babies!! Heatpacks are also available in shop. SHIPPING RATES: plants are $18 base shipping. NORMALLY 2 day UPS but some states have expensive rates if you want guaranteed 2 day purchase the invoice! If not, youll get the rate you pay for. I will ALWAYS select the quickest route based on the price you've paid and refund overages. Please be mindful and know this may downgrade you to usps priority if you do not purchase an upgrade or contact me for an invoice. PACKAGING: Packaging is effective not pretty. I want your plants to arrive alive and healthy. I recycle packaging materials when I can. I believe in recycling ♻️ 🌎 CANCELLATIONS: no cancelations please purchase responsibly ESPECIALLY this holiday/cold season there will be holds to work around weather! Holds can be issued upon request. I have the right to deny a hold if I am limited on space. CUSTOM ORDERS: please allow at least 5-7 business days for custom macrame 14-30 business days for pet portraits and commissions no cancelations on customs in progress portrait commissions will receive photos for approval before shipping if you choose to not receive your portait there will be a 25% cancelation fee from the refunded cost and your commission will be listed for sale. If there's ever an issue with your order. Please reach out immediately. Sooner is better! I dont issue refunds but I do offer replacements or in store credit dependent on the situation. I'm happy to work with you and come to a happy solution. If the package is delayed or lost palmstreet will help cover your package and lost item 💚 BE RESPONSIBLE: plants need protection from the cold elements if you fail to purchase insulation, heat, or upgrade your order. You are assuming the risks associated with shipping plants in the middle of winter. Same goes for the heat! Please purchase an upgrade and protect your investment if you are in a HOT climate.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.