Last updated May 3, 2026

📦 I ship on Mon/Tue/Wed. UPS 3 day is default shipping during Winter (Dec - Feb). USPS priority is default shipping all other months. If you prefer UPS 2 day please select upgrade from shop. If you prefer USPS, please send me a message. ⚠️ Cold Weather Shipping: • If temps are below 30°F, please order UPS 2-Day or better. • If below 20°F, your package will be recommended to hold for improved temps. 🔥 Add-Ons: Heat pack and insulation available for purchase. (one layer of insulation is included with every order from Dec - Feb). 🌱 Media: I may be removing your plant from the original media if it is best for shipping (e.g., media may be too moist so it would be replaced for shipping). If you have any concerns with this, please just let me know when you message me. This is not likely but possible. ⚠️ Shipping Disclaimer: I will ship with great care but am not responsible for issues related to shipping. With that said, please let me know of any issues upon receipt, and I will do my best to come up with a resolution. 🌱 LIVE ARRIVAL GUARANTEE: Available for plants arriving with UPS 2-Day or Next Day. • In the rare event of a non-live arrival, a replacement or refund of the plant cost will be offered at the seller’s discretion. • Minor cosmetic damage may occur during transit and is normal when shipping live plants; this is not refundable. • Please provide clear photos and/or video within 2 hours of delivery, and do not alter the plant during this time so I can properly assess the claim. Altering the plant will result in being ineligible for the live arrival guarantee.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.