Last updated Jul 14, 2026

Welcome to The Nursery Project USA! ALL AUCTIONS ARE FINAL! To ensure we keep the auction process fair for everyone auctions can not be cancelled after the livestream ends. 🚨🚨🚨WE CANNOT CANCEL ORDERS OUTSIDE OF THE SAME LIVE SHOW IN WHICH IT WAS PURCHASED - and we cannot cancel orders via message. 🚨🚨🚨To request a cancellation - and only for ACCIDENTAL BIDS, etc - YOU MUST ASK THE SHOW HOST IN THE LIVE SHOW and receive confirmation from them so the plant can be offered to another buyer. WE DONT OFFER HOLDS, IF YOU ARE NOT READY TO RECEIVE YOUR PLANTS PLEASE DO NOT MAKE PURCHASES! 💚Your plants WILL be shipped the Monday/Tuesday following your purchase. IF YOU HAVE ANY ISSUES WITH YOUR PACKAGE UPON ARRIVAL we MUST RECEIVE PHOTOS OF THE PACKAGE AND PLANT ON THE DAY TRACKING SHOWS IT WAS DELIVERED to provide assistance. No exceptions. 🎉🎉🎉IF YOU WIN A GIVEAWAY PLANT - Congrats!! However, SHIPPING FOR GIVVIES IS REQUIRED. If you have an active regular plant purchase/order your givvie will ship with that for no additional charge. Otherwise you will need to purchase giveaway shipping listed in our shop! 💚NOTE: UNCLAIMED GIVEAWAYS ARE CANCELLED WITHIN A WEEK OF WINNING NO EXCEPTIONS! ALWAYS REMEMBER TO NEVER FORGET THAT if you are having low temperatures make sure you add Insulation & Heatpack! We are not responsible if you forget to add this prior to shipping! Note - we are unable to add this to your order if you haven’t purchased before midnight on Sunday evening. We are not responsible for shipping Delays! Orders combine from Tuesday through Sunday if you purchase on multiple shows! We ship only between Monday-Tuesday! We’re always happy to help however we can! Due to high volume of messages we receive, please allow 24 hours for us to get back to you. our goal is always to respond by the next day. Be kind, Have fun! Muackata 😘💚

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.