Last updated May 23, 2026

· All sales are final and will not be refunded upon request. We request that you make purchases responsibly! We do not accept cancellations. · All orders placed before Saturday will be shipped the following Monday or Tuesday. Purchases made from live sales on Saturday’s will ship the following week. · Orders will be shipped using a 2-3 day service (we typically choose UPS but will discern the best carrier option for your shipment). • At this time, we are unable to ship to California. Any orders placed from California addresses will be cancelled/refunded. · We are not responsible for shipping delays from the carrier, we can file a claim for lost packages or delays. · We can hold your order for any reason, (i.e. weather, personal, etc.) for up to two weeks. • We offer local pickup if you are in the Greater Rochester, NY area. please message me to set up a date/time to pickup your order. · If you receive a plant that is in poor condition, send us an unboxing video and clear pictures of the plant and packaging within 24 hours of receiving the package. We will provide compensation for damages that were a result of our packing negligence. · We do not guarantee the safe arrival of spikes, buds, or blooms on any plant. A blasted spike, bud, or bloom is not an indication of poor condition of the plant and we will not compensate for a lost spike, bud, or bloom. · During cold weather a heat pack and insulation will automatically be provided. We may choose to hold orders if Night temperatures are below 30F. We will always communicate if we need to hold your order for any reason.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.