SeekPlants
Shop guidelines
Last updated Sep 25, 2026
WINTER SHIPPING NOTICE: ALL ORDERS WILL BE SHIPPED ON MONDAY/TUESDAY. ALL ORDERS REQUIRE INSULATION AND A HEAT PACK UNLESS YOUR NIGHT TEMPERATURES ARE ABOVE 40 DEGREES. Welcome to SeekPlants! Thank you for stopping by! We strive to provide plant enthusiasts with healthy and thriving plants! If you can’t find a plant you’re looking for, send us a message and we will do our best to find it for you! SHIPPING Packages are shipped out Monday, Tuesday, and Wednesday only. Each order is filled and shipped the fallowing week unless stated otherwise. Plants will be shipped in their substrate and pot unless stated otherwise. Plants with moss poles will be shipped with the moss pole in the listing picture, unless stated otherwise. Some moss poles will be trimmed/cut down to an appropriate size without removing or damaging the plant attached for shipping. In this case, the moss pole cut will NOT be shipped to you. Shipping is UPS ground. USPS 2 day shipping upgrade is available. You will be contacted by us to review the price of 2 day shipping as the price may vary depending on the amount and size of plants you purchase. Each additional plant is + 3.00. At this time we are unable to offer shipping to Alaska and Hawaii. For California residents, there are additional shipping costs. Plnts will not be shipping in any type of substrate. Purchase at your own risk. SeekPlants cannot be held responsible for shipping delays, lost packages, or damaged packages. Purchasing “Albo” or plants with a higher “white” and/or variegated leaves will stress more than a typical green leaf. In some cases these leaves will brown/yellow, die off, or melt during shipping. I can not guarantee these plants leaves. Shipping any live plant can cause stress; yellowing of the leaves is a possibility. All plants are live arrival guarantee. Replacing or refunding; Buyer must provide an unboxing video within an hour after delivery time. Your video MUST show the box is still clearly taped and not tampered with on all sides of the package. Each plant must be unpackaged and unwrapped in clear view of the camera. If there are any issues we will discuss the best solution. I use recycled packaging materials including boxes. Each pot will be carefully taped so substrate stays put. Please be careful when removing the tape! cancellations are accepted with a 50% refund of the purchase price. Returns and refunds are not accepted, however depending on the circumstances we may compensate. For questions or concerns please message me and allow for 2-3 business days for a response. Happy Planting!
While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.
If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.
For more details or assistance, please reach out to Palmstreet’s Customer Support team.