Last updated Jul 9, 2026

🌿 Shop Guidelines 🧾 All sales are final. No cancellations. 🦄 Buyer’s Givey Integrity Policy To keep our Buyers Givey fair for everyone: • If the winner of a Buyer’s Givey did not purchase a plant during that live stream before winning, the seller reserves the right to cancel the win. • Purchases of only shipping materials, upgrades, or Hold Requests do not qualify a user to be eligibile for any Buyer’s Givey. 🌵 How Plants Are Shipped Cacti and succulents are sent bare root by default. (Cacti and Root only) Healthy Arrival Promise 🪴 Your plant is expected to arrive alive and in good condition. If there’s an issue: • Send me a message within 72 hours of delivery • Include clear photos of the plant and the packaging I’m happy to take care of it with a refund, credit, or replacement when reported within that window. Shipping cost is NOT refundable. 📦Processing Time Orders are packed and shipped after a cycle of 2–3 live shows, typically within 7–10 days. This allows us to combine shipping for everyone and help save you on shipping costs. Thank you for your patience and understanding!. 🚚 Once It’s Shipped After your package is handed off to the carrier, I’m not able to take responsibility for shipping delays, lost parcels, or carrier-related damage—but I’m always happy to help where I can. 📦 Careful Packing All cacti are securely packed to ensure a safe journey. 🌡️ Weather Considerations Extreme heat or cold can be risky for plants. If you’re concerned about temperatures in your area, message me! Holding orders is possible depending on volume and length. Heat Packs are available in the shop. 💚 Show & Tell Tag us in your PalmStreet and IG posts—we love seeing our cacti settled into their new homes!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.