Last updated Aug 6, 2026

📦 Shipping Schedule: We ship every Monday, and on a rolling basis throughout the week (weather & chaos permitting). Add a heat pack if needed! ⛈️Shipping Shenanigans: Once it leaves our hands, we can’t control delays, damage, or mail carrier misadventures (storms, plagues, or squirrel uprisings). We do not offer refunds, returns, or exchanges — but we do try to make things right when possible. In the rare event of an order cancelation, a restock fee of 25% will be charged. 🎥 To be eligible for any replacements: You must provide an unboxing video within 24 hours of delivery. We want to believe, but proof is power. 🚨Node/Cutting, Tissue Cultures, & Variegation Risk Acknowledgment: When purchasing nodes or cuttings, you acknowledge the inherent risk associated with shipping & the rooting process. Successful rooting is not indicative of our shop's performance. Additionally, variegated plants may not guarantee the persistence of variegation in new plants or cuttings. Tissue cultures require special care and not all survive. Experience is recommended. 🫶Reviews: Please contact us before leaving a review if anything’s off. We aim for 5-star joy. This dream is run by one plant-obsessed human and thrives on your reviews, kindness, patience, and good vibes. 💚 We will return your message within 24 hours, usually way sooner! 🎊Giveaways: Make sure you want the prize and are ok with any related shipping charges BEFORE entering. PalmStreet does NOT give you a way to take yourself out of the givvy once you have entered. You must be present during the live to claim your givvy!! We love hosting givvies and spreading green joy. Support means everything — so if you win often, consider making a purchase to help keep the dream growing 🌿✨ 👺Troll Warning: Plant Cult trolls back. 🌬️ Be cool or be compost. 🤳Spread the Cult: Tag us! We live for your plant pics, cult shrines, and leafy updates. Let’s make the internet greener together🌱🫂

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.