Last updated Aug 16, 2026

🌿 LJ’S PLANTS & TERRARIUMS LLC — SHOP POLICIES PLEASE READ BEFORE PURCHASING Thank you for supporting LJ’s Plants & Terrariums LLC! By purchasing, you acknowledge that you have read and agree to these policies. 📦 SHIPPING • Verify your shipping address before purchasing. We are not responsible for issues caused by an incorrect address. • Processing times vary based on order volume, weather, holidays, and product type. • Live products are shipped early in the week whenever possible to reduce weekend delays. • Shipping costs are based on destination, package size, and service selected. • Once accepted by the carrier, transit time and handling are outside our control. • Monitor tracking and retrieve live shipments immediately upon delivery. ☀️ EXTREME WEATHER • Live plants and isopods are temperature-sensitive. Customers are responsible for checking destination weather. • Insulation, heat/cold packs, or expedited shipping may be recommended or required during extreme temperatures. • NEVER leave live packages outdoors, in direct sunlight, mailboxes, parcel lockers, or vehicles. • Weather-related damage may not qualify for reimbursement if recommended shipping protection was declined. 🌱 LIVE PLANTS • Plants naturally vary in size, shape, color, variegation, leaf count, and growth unless purchasing the exact plant pictured. • Minor yellowing, leaf loss, bent leaves, cosmetic damage, or shipping stress is normal and does not constitute Dead on Arrival (DOA). • Unpack promptly and provide proper care. We are not responsible for losses caused by improper care after successful delivery. 🧫 TISSUE CULTURE • Tissue cultures require proper acclimation. • If there is an issue upon arrival, DO NOT OPEN OR DEFLASK. Contact us immediately with photos/video of the unopened culture and packaging. • Once opened/deflasked, arrival claims may be denied because the original condition cannot be verified. • We are not responsible for losses during or after acclimation. 🪲 ISOPODS & LIVE INVERTEBRATES • Isopods are live animals and must be retrieved immediately after delivery. • Have a properly prepared enclosure ready BEFORE arrival. • Customers are responsible for proper substrate, moisture, ventilation, temperature, food, leaf litter, calcium, and species-specific husbandry. • Counts may include different sizes/life stages. Natural variation in size, color, and pattern is normal. • Isopods may appear motionless due to shipping stress or temperature. Allow them to gradually reach safe room temperature before determining loss. Never rapidly heat or cool the container. 🪲 ISOPOD DOA POLICY • DOA claims must be reported within 2 hours of confirmed carrier delivery. • Provide clear photos AND an uninterrupted unboxing video showing the box, shipping label, packaging, container, and affected animals. • Keep packaging and affected isopods until your claim is reviewed. • Claims may be denied if the package was not promptly retrieved or recommended/required weather protection was declined. • Live-arrival coverage does not include losses after successful delivery caused by improper temperature, moisture, housing, feeding, acclimation, or husbandry. • Approved claims may receive replacement, shop credit, partial refund, or refund based on circumstances. 🚫 CANCELLATIONS • Verify your purchase before checkout. Accidental purchases, buyer’s remorse, bidding errors, or change-of-mind requests do not automatically qualify for cancellation. • Auction/live-sale bids are commitments to purchase. • Order swaps are not guaranteed. • Orders already being packed/prepared for shipment may not be canceled. • Approved cancellations may be subject to a processing/restocking fee. 📸 ORDER PROBLEMS & CLAIMS • Plant/tissue culture claims must be reported within 12 hours of confirmed delivery. • Isopod/live-invertebrate DOA claims must be reported within 2 hours. • Provide photos of the shipping box, label, packaging, entire item, and damage. An unboxing video is strongly recommended for all live shipments. • Do not discard, repot, cut, propagate, deflask, or substantially alter an item before contacting us. • Claims submitted late or without sufficient documentation may be denied. • Approved resolutions may include replacement, shop credit, partial refund, or refund. 📦 LOST, DELAYED OR MISDELIVERED • Carrier delays/handling are outside our control. Contact us if tracking indicates a package is lost, significantly delayed, or misdelivered. • Packages marked delivered must be retrieved promptly. Damage caused by a live package remaining outside after delivery may not qualify for a claim. 💚 OUR COMMITMENT We carefully prepare live orders for safe transit. If a genuine shipping problem occurs, contact us promptly so we can review the situation. 🛒 BY PURCHASING FROM LJ’S PLANTS & TERRARIUMS LLC, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO THESE SHOP POLICIES.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.