Last updated Oct 1, 2025

Thank you for supporting! Please review the following guidelines before purchasing: Packaging & Shipping All plants are packaged with care to ensure safe delivery. Orders are shipped Mondays and Wednesdays avoid weekend delays. *No alive arrival guarantee of choosing anything less than next day. Especially if you chose slowest shipping. Shipping Options: * UPS 2-Day available upon request for faster and more reliable delivery (additional cost may apply - message before purchase) * Heat/cold packs available during extreme temperatures - please request at checkout. Returns & Refunds All sales are final. * Due to the sensitive nature of live plants, no returns or exchanges are accepted. * If your package arrives with issues, please message me within 24 hours of delivery with clear photos of the box, plant, and any concerns. Also video opening that is clear and unambiguous. Notes * Once shipped, I am not responsible for delays, damage, or mishandling caused by the carrier. Please ensure your address is correct at checkout.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.