Last updated Mar 16, 2025

Shipping and Refund Policies for The Plant Ninja Shipping Options 1. Standard Shipping: *Non-Refundable - USPS Priority (1-3 day) - UPS 3 Day 2. Upgraded Shipping: (Recommended) - UPS 2nd Day Air - UPS Next Day Air “Big Box” - Option must be selected for plants deemed as medium, large or plant quantity exceeds (3). - “Big Box” is available for above shipping options. Only “upgraded shipping” is eligible for refund. * Note box size is subject to change if necessary for proper packaging of products. Weather Protection - To qualify for a refund, customers must select weather protection (72 hour heat packs, insulation or the combination of both) if the temperature in their area is below 55°F. If weather is below 50°F the combination of both 72 hour heat pack and insulation is required to qualify for potential refund. This ensures the plants are safeguarded against potential weather-related damage. Refund Eligibility - To qualify for a refund as store credit customers must provide a clear picture or video of the plant within 30 minutes upon notification of delivery, showcasing its condition. - Refunds will only be processed if the plants are deemed unsatisfactory based on the provided visual evidence and if weather protection and upgraded shipping was selected at checkout. - Refunds are not available for orders shipped via priority shipping. - If you choose to upgrade to 2nd Air shipping or faster; refunds may be provided as store credit. *Note that upgraded shipping must be selected to qualify for refunds, even with weather protection. Responsibility Disclaimer - “The Plant Ninja” is not responsible for any shipping delays or damages that occur once the plants have been shipped. - It is the customer's responsibility to ensure that the shipping address is correct and that someone is available to receive the package upon delivery. Important Notes - I encourage customers to inspect their plants immediately upon arrival. - Any concerns regarding plant health or condition must be reported within the specified timeframe to qualify for any store credit. Holds -Holds are limited to 1 week. -Holds Exceeding one week, customers will be ask to pay an $3 holding fee each additional week. By entering the live you agree to these guidelines. Thank you for choosing The Plant Ninja! Your satisfaction is important to me, and I appreciate your understanding of my policies.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.