Last updated Jul 26, 2026

MESSAGES Inbox is checked daily. Please allow up to 24hrs response on non shipping claim messages.  CANCELLATION Buyer is responsible for 20% restocking fee WEATHER Please be aware of your local weather and purchase the appropriate protection (insulation or insulation with heat pack). It is the buyer’s responsibility to know their weather and order the appropriate protection. if you are unsure of what protection you need, please message me for guidance. GIVEAWAYS Giveaway winners are responsible for shipping costs if they do not have an open order. Giveaway shipping add on is available in the shop. Giveaway will be cancelled if the giveaway is not claimed within one week.  SHIPPING Shipping combined across lives, purges and shop purchases. You can continue to add on and combine shipping until your label is created.  Please allow up to one week for shipping. Orders placed Monday through Sunday ships the following Monday - Wednesday via USPS Priority or UPS 3 day. Please message me by Sunday if you have a USPS/UPS preference.    Shipping upgrades and holds are available in the shop. Please message me by Sunday for a UPS 2 day quote on larger items/orders. I can also provide quotes for next day shipping upgrades based on order size upon request.  I package with care and do my best to make sure your plants gets to you safely. Please have realistic expectations regarding purchasing plants online. Plants are living things and they can become stressed during shipping. Stress may include cosmetic damage such as dropped, broken, discolored or crisp leaves/stems. Plants will recover from the stress in a week or two. Please note that some plants are more prone to shipping stress than others.  Please take this into consideration when deciding on shipping upgrades.  Please be advised that I am not responsible for any damage caused by severe weather conditions, shipping delays, or poor handling by shipping carriers. REFUNDS - FULL OR PARTIAL WILL ONLY BE CONSIDERED WITH A UNBOXING VIDEO SHOWING DAMAGE UPON RECEIPT. Video must be submitted within 4 hours of the delivery time as shown on the tracking. Please note that once a plant has been repotted, it is not eligible for refund or replacement In the event of a significant carrier delay your package may be covered by PalmStreet Package Protection. Please be prepared to take unboxing photos as soon as the package arrives. When submitting claim photos - each plant should be identified when submitting. A photo of the box with attached label will be required as well. Refunds/ replacements will not be considered without unboxing photographs. Please reach out to me immediately (within 8 hrs) if there are any concerns with your order. LOCAL PICKUP Not available at this time.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.