Last updated Jul 13, 2026

POLICY ALL Sales are final - no refunds. cancellations, or exchanges - please purchase thoughtfully. Shipping days: Every Monday & Tuesday to minimize transit time and reduce plant stress. \ We carefully pack all plants, but I am not responsible for delays, loss, or damage caused by shipping carriers or weather Refunds are ONLY available if all of the following conditions are met: • Plant arrives dead on arrival • You chose 2 day delivery • You added a cold pack and/or heat pack, depending on your local weather • You provide a clear unboxing video within 24 hours of delivery ⚠️ Claims will not be accepted if any condition is missing ‼️ Leaf yellowing or minor damage during transit is normal and not refundable Purchases are non-refundable and non-cancelable, so please buy thoughtfully

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.