Last updated Jun 15, 2026

Thank you for supporting my animals and my business. Below are my current shop guidelines and policies for all Palm Street customers: SHIPPING – All animals ship overnight only via FedEx Priority Overnight for $59.99 flat rate. – 2-day shipping is not available for Palm Street purchases. – Dry goods ship at $9.99 flat rate. – Feeders ship at $14.99 flat rate. – We typically ship out Tuesdays and Wednesdays, weather and workload permitting. – I reserve the right to hold any shipment for any reason (heat advisories, storms, high order volume, winter weather, etc.) to protect the safety of your animals. I will ship as soon as it is safe and manageable. – Once an animal is dropped off at FedEx or UPS, shipping is out of my control. I do not operate the carriers, and I do not take responsibility for delays or damage once it has left my hands. – Shipping charges are used to cover the cost of the label and/or packing materials. LIVE ARRIVAL GUARANTEE (LAG) – Palm Street orders do not carry a live arrival guarantee. – Most Palm Street shipping labels are generated through their platform, which does not allow insurance. Insurance is how I protect against loss or damage. – If you want full coverage and LAG, please order directly through my website. AUCTIONS & WHOLESALE PRICING – These auctions are meant to be fun and fast-paced, offering animals at below-market pricing. – The goal is to give you wholesale-level deals, and like most wholesale operations, these purchases do not include live arrival guarantee or extended support. – You are receiving deep discounts in exchange for understanding that these are auction animals — not retail animals with premium protections. COMMUNICATION – Please allow up to 24 hours for a response. – I am a one-person operation, handling all packing, care, sales, and communication alone — while also raising a family. – Messaging me over a weekend may result in a delay. I will always respond and take care of any issues. – If for any reason Palm Street messaging fails, you can reach me directly at thebuggplug@gmail.com. REFUNDS & CHARGES – If you were charged shipping multiple times or need a correction, I will absolutely refund the overage. – If an animal is missed, I will make it right. But you must communicate with me directly. – All sales are final. No cancellations, no take-backs. TERMS & FINAL SALE POLICY – Do not bid unless you are 100% committed to the purchase. – There are no bid cancellations. If you win a bid — even if you claim it was an accident — you are responsible for that animal. – If you are present in my livestream or videos and you place a bid, you are agreeing to all terms and conditions listed here. – Failure to pay may result in being blocked from future sales. – Chargebacks, ghosting, or abuse of the platform will not be tolerated. This isn’t a corporation — I’m just a nerd trying to share awesome animals with good people. If you treat me with respect, I’ll go out of my way to do right by you.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.