Last updated Nov 5, 2025

Geckos are guaranteed 100% alive and healthy in the US. Shipments must be picked up at a FedEx Ship Center You must be able to pick up within 2 hours of being available for pickup at the hub usually animals are ready for pickup when they open at 9 AM, after you get your notification you have a 2 hour window live arrival guarantee will be void if not picked up in that 2 hour. We don’t want your animal sitting in a cup in a box any longer than it needs to be. • All live animal shipments are sent priority overnight via FedEx and typically arrive by 10:30 a.m. • Shipments can be made Monday-Wednesday, though a strong preference is given to Tuesday and Wednesday shipments. • No shipments will be made during weeks that include a FedEx holiday. • All live animal shipments must be picked up at the closest FedEx ship center approved for live animal shipments. The seller also hand delivers all shipments to a FedEx ship center, typically by 6:45-7:15p.m. so no live animals are placed on delivery vans. • The buyer and seller will agree upon a date to ship no later than 6:45-7:15pm the day of desired shipment date. • All tracking information will be sent to the buyer and the buyer will also receive email notifications from FedEx. • The seller will send a text or email to the buyer when the box is dropped off at the ship center. If requested, a photo of the shipping box and label may be sent as well. Shipping Conditions • All live animals are shipped in FedEx-approved insulated boxes. Most animals are shipped in clear or semi-clear deli cups. Larger animals are shipped in cloth shipping bags. • If weather conditions require it, a 40-hr heat pack, cryo-pac, or cool pack will be used. • Acceptable temperatures for shipping are generally 38-90 degrees F. Severe storms will be avoided to help prevent delays. • The seller will determine when acceptable shipping weather exists. • The buyer must retrieve the package from the FedEx ship center within 2 hours of arrival. Any exceptions to this must be agreed upon in writing previous to shipment being sent. Live Arrival, Health Guarantee, and DOA • All shipments are guaranteed live arrival if the above conditions are met. Failure to retrieve the shipment in a timely manner (within 2 hours) will negate the live arrival guarantee. • Live arrival is still guaranteed if the shipment is delayed due to a problem with FedEx (package gets delayed somewhere in transit, at a shipping hub, etc.). we account for delays. •Live arrival guaranteed if picked up within two hours of arrival unless agreed upon in writing. •Notification of any DOA must be received from the buyer within 1 hour of receipt of shipment. • All shipments should be opened and briefly inspected as soon as possible to verify live arrival. •All Sales are Final • Please bid responsibly!! Good Luck!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.