Last updated Sep 5, 2026

WHEN WE SHIP The majority of orders will be shipped Monday or Tuesday following the live sale, purge or website restock. Our team works diligently to ensure your items are shipped with the upmost care and in a timely manner. During some seasons such as holidays or extreme weather conditions, your items may be held and processing time may be extended. CANCELLATIONS 15% restock fee To maintain packing efficiency and quality, cancellations are not accepted once boxes are closed and processing begins (Friday Evening). TRACKING You will receive an email/notification with a tracking link once your order has been processed. The estimated delivery window for your chosen method of shipment begins when the label has been made. Please track your packages to ensure that it is kept out of harsh weather conditions when it is delivered. SHIPPING METHODS Parry Potters uses UPS or USPS if a PO Box is provided by you. Shipping costs are set at a flat rate for every item. Upgraded shipping is available in our shop during our live sales. PACKING Each plant is packaged with the utmost care by a team of highly trained professionals. We use protective materials like poly-fil, insulation in colder months, and packaging paper to prevent damage from plants during transit. All packing materials are complimentary; including heat packs, cryo-packs, and insulation. WHEN YOUR PLANTS ARRIVE Please be prepared to promptly unpack your plants upon arrival. Spend time looking over each plant and acclimate it to your conditions before considering changing to your desired substrate. SHIPPING DELAYS & DAMAGE POLICY If you have any concerns with delays or damage to your items during shipping please contact us at here on Palm Street with photos of your items, the state of the box and your order number within 12 hours of delivery. Do not change the state of the plant before hearing back from our support team; this includes repotting, propagating, and removing leaves. Any guarantee is void if these guidelines are not followed. We do offer a live overnight upgrade. However; please have realistic expectations when ordering live plants. There are no refund/partial refunds or replacements for cosmetic imperfections. Our team puts in a great deal of effort to ensure your plant is packed with the utmost care, but there is always some risk with shipping delicate items. Blemishes, yellow leaves, rips or tears, or a bent stem can be a normal part of the shipping process. Any guarantee is void if a shipment is altered, redirected, or rejected by the customer.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.