Last updated Aug 17, 2026

• Shipping out Mon-Wed. • UPS 2 Day Air unless otherwise specified. • No holds. • Residential address must be provided for UPS shipping. PO boxes, APO boxes, and military addresses will be sent via USPS Priority. • Please reach out to us with any problems or concerns! Despite all the legal mumbo jumbo below, we will always work with you if you are polite. My wife and I are collectors before sellers, and we don’t ever want anyone to be unhappy with their order. • Feel free to message us with requests, suggestions, new cultivar tips, or to put together a bundle! Please have a wish list or a want list of some kind prepared. • All sales are final at the end of the purge/live. All cancellations before that will be charged a 25% restocking fee. No refunds or returns accepted after end of live. • Any/All guarantees void if plant is repotted within 5 days of arriving. Too much stress in too short of a time is very hard on the plant. • If shipping cost is significantly greater than shipping paid, we will reach out to the buyer to discuss options. • Unboxing video timestamped within 2 hours of the delivery time is required for all DOA and missing plant claims. • Buyers in CA/AK/HI accept all risk when purchasing plants. We use soilless products to follow state guidelines and label boxes appropriately. • It is normal for browning to occur on the variegation of leaves during shipping. This chance is increased with white leaves, and adverse conditions like delays in shipping, temperature fluctuation, or hot/cold temperatures. • Variegation is never guaranteed • We are not responsible for anything that occurs to the plants after it leaves our care (once dropped at the Post USPS/UPS). • We reserve the right to refuse sales to anyone. • We reserve the right to refuse shipping, refunding, and/or replacing products not sufficient proteced with insulation, heat packs, and/or expedited shipping.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.