Last updated Sep 9, 2026

There is no message team on Saturday and Sunday. Messages are answered Monday - Friday, 12pm - 8pm ET. When We Ship: Purchases made Friday through Thursday will be shipped the following Tuesday. How We Ship: - UPS 2nd day air unless upgraded to UPS next day air. - All orders purchased within the same shipping week are automatically combined and shipped together so long as it is safe for the plants. - Additions, holds, cancellations must be processed by 11:59pm Friday. Changes made after 12pm ET. may not be processed. In the case of an emergency, contact the team via email, phone, or chat channels. Weather Packaging: Heat packs, insulation, ice packs, and cryopacks are available for purchase. Failure to purchase these items when temperatures require them will void our Live Arrival guarantee. Hot and Cold weather add ons are required as below: Under 60 daytime - heat pack required Under 45 night time - heat pack required Under 50 daytime - insulation will be added for free Under 40 night time - insulation will be added for free Over 95 - cryo pack required All weather packaging items must be purchased before Friday at 12:00pm ET (noon) We retain the right to hold any order if the weather may subjugate a plant to unnecessary stress. We agree to contact the purchaser and make them aware of any weather delays. PROTECT YOUR LIVE ARRIVAL GUARANTEE: • Receive your package on the first delivery altempt • Record a full unboxing video of plants. • Contact us within 3 HOURS of delivery if you have a concern. • Do not alter the plant until instructed to do so by our team. WHAT HAPPENS IF THERE'S A PROBLEM? 1. Plant arrives dead → We replace it. 2. Plant arrives with shipping stress and we confirm the plant is not going to survive → We replace it. 3. Plant arrives and you have a concern and we confirm it will live → We provide instructions - support in our Care Group. • Follow our instructions and terms - guarantee extends up to 30 days. • If your plant does not survive after following our instructions + terms → We replace it. Cosmetic damage like yellowing, wilting, leaf loss. broken / bent leaves is normal shipping stress and does not qualify for the guarantee. FIRST 2 WEEKS = ACCLIMATION: It is recommended NOT to repot. cut. trim. or otherwise altering your plant. These actions add more stress. Our conditions: Temps Day 86 Night 73. Humidity Day 60% Night 88% Please visit our website for full terms and conditions. www.NextWorldExotics.com

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.