Last updated Sep 20, 2026

ANY CANCELATIONS WILL RESULT IN A 50% RESTOCKING FEE. 🚚Shipping days are Monday & Tuesdays via UPS. I am not responsible for plants after they ship. I cannot control weather or transit. I do add insurance to all orders for buyer & seller to minimize any financial loss that could occur in transit. HI, PR, and AK will ship via USPS - shipping must be upgraded in my shop. I am not licensed to ship to CA, buy at your own discretion. 🪼Pay in 4 available. 🪼Plants may brown or possibly lose a leaf in transit. This is normal due to stress from shipping. I make it very clear if leaves already have cosmetic damage prior to shipping. 🪼NO BUYER'S REMORSE. NO REFUNDS. NO RETURNS. If there are any issues, you must send an unpacking video within two hours of receiving the package. 🪼I proactively treat with beneficial bugs, so you most likely will receive a plant with a friend. 🪼I reuse as much shipping material as I can! Trying to reduce waste, so you will receive packages with reused materials. 🪼Feel free to message me anytime to ask questions. I do my best to be as transparent and understanding if something happens, but this is a risk YOU are taking. 🪼Please make sure if you need to submit an address change request, to do it on all plants purchased! I am not responsible for figuring out where to ship. 🪼ONCE BOXES ARE CLOSED AND LABELS ARE BOUGHT, THEY WILL NOT BE REOPENED OR HELD FOR OTHER ORDERS. I need to keep up with orders accordingly. ‼️Last but certainly not least, stop bidding on plants or driving up the bids to not pay. It's not fair to anyone else, including me. You will be reported and blocked‼️

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.