Last updated Oct 23, 2025

WINTER SHIPPING UPDATE- if your temps are below freezing- you MUST PURCHASE NEXT DAY AIR/HEAT PACK AND INSULATION FOR LIVE ARRIVAL GUARANTEE. If your temps are going to be below 40- 2 day will still qualify for LAG but you MUST purchase heat pack/insulation. I will not be replacing/refunding plants without proper cold weather upgrades purchased. Thank you for understanding. Insulation, insulated boxes, shipping upgrades and heat packs available in shop. NO CANCELLATIONS!!!! Shipping from Indiana via UPS , 2 day and NDA upgrades available in shop. $3 additional items. Live arrival guaranteed on items shipped with 2 day and NDA. Sensitive items like begonias should only be shipped 2 day at minimum- if you choose not to upgrade there is no live arrival guarantee. Please purchase heat pack/insulation/proper shipping upgrades if your daytime temps are scheduled to be below 40 degrees. *****PLEASE KEEP IN MIND****** I use beneficial bugs including Cucumeris and Californicus- you may see a hitchhikers- if this bothers you please let me know beforehand and I’ll spray down with captain jacks :( I pack with immense care but I am not able to assume responsibility for carrier delays/damages but I am happy to come up with a resolution in the event that something occurs. Please provide unboxing video and pictures within 1 hour of delivery for claims. While I do not accept returns- I’m more than willing to come up with a solution if you are less than thrilled with your purchase. Please message me before leaving a review so we can work together if an issue arises. Yellowing, drooping and melting can be part of shipping live plants, by purchasing you are agreeing to these terms. It’s highly recommended that plants not be repotted for at least 2 weeks after shipping. Please research and/or have knowledge of the plants you are purchasing- reach out if you have questions. I’m always happy to help.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.