Last updated Nov 20, 2025

🌿 Annica’s Greenhouse Shop Guidelines 🌿 📦 Shipping All plants are shipped bare-root or semi-bare-root in secure packaging to protect them in transit. I only ship on days that minimize weekend delays (typically Mon–Wed). Heat packs or cold packs are available seasonally — please request them if needed. Once a package is handed to the carrier, shipping delays or mishandling are out of my control. Please track your order and bring delivery concerns directly to the carrier. 💸 Refunds / Returns No returns or exchanges. Refunds are only issued if Annica’s Greenhouse made an error (for example: wrong plant sent). Refunds are at the shop’s discretion and must be requested promptly with photos upon delivery. 🌱 Plant Expectations Plants are living items — natural variation in size, leaf count, or minor cosmetic blemishes is normal. I do my best to represent each plant accurately with clear photos and descriptions. Please acclimate your new plants after arrival — shipping is stressful and some adjustment time is expected. 🛒 By purchasing from Annica’s Greenhouse on Palmstreet, you agree to these terms.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.