Last updated Sep 1, 2026

We want every plant to arrive safely and give you the best possible experience. Please review the following guidelines before placing your order. 🌱 Alive on Arrival Guarantee: All plants are carefully packaged with their health and safe arrival in mind. We offer an alive on arrival guarantee for plants that arrive deceased or with a serious issue that prevents them from recovery. If you believe there is an issue with your order, please contact us on Palm Street within 12 hours of delivery and provide clear unboxing videos and photos of the plant as it arrived. Please do not alter the plant before contacting us. This includes, but is not limited to: - Repotting the plant - Cutting or pruning - Removing leaves or roots - Making other significant changes to the plant Any guarantee may be considered void if the plant has been altered before we have had an opportunity to assess the issue. Minor cosmetic damage does not qualify for a refund or replacement. Shipping can be stressful for plants, and the following may occur during transit without indidcating a serious problem: - Blemishes or cosmetic imperfections - Broken or damaged leaves or stems - Yellowing leaves -Minor leaf damage or loss These are considered a normal part of the shipping process and do not qualify for refunds or replacements. 📦Shipping: Standard shipping is USPS priority mail. Shipping upgrades are available in the shop for customers who prefer an expedited shipping option. The majority of orders will ship Monday-Wednesday following the sale. Shipping days may vary depending on order volume, weather, or other circumstances. We reserve the right to hold or delay an order when we believe doing so is in the best interest of the plant. This may include extreme heat or cold, severe weather events, holidays, carrier disruptions, or other conditions that could put the plant at unnecessary risk during transit. Please note that shipping upgrades are available, but delivery times are estimates and can be affected by carrier delays. Once your order is shipped, we are not responsible for delays or extended transit times caused by the carrier. Our priority is to get your plants to you safely, even if that means waiting for a better shipping window. ❌Cancellations: Oder cancellations are not permitted. Please review your order carefully before completing your order. Thank you for understanding and for helping us make sure every plant receives the best possible care from our home to yours 💗🌱

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.