Last updated Oct 5, 2026

THE LUSH LANAI — SHOP GUIDELINES Thank you for shopping with The Lush Lanai! By purchasing, you acknowledge that you have read and agree to the following policies. SHIPPING RESTRICTIONS WE DO NOT SHIP TO CALIFORNIA, ALASKA, OR HAWAII. Orders placed with shipping addresses in these states will be canceled. Buyers are responsible for providing a complete and accurate shipping address. LICENSED FLORIDA NURSERY The Lush Lanai is a licensed Florida nursery and has successfully passed all required inspections. We take plant health, cleanliness, and responsible plant sales seriously. LIVE PLANT SHIPPING: UPS GROUND Plants are living, perishable items and may experience stress during shipping, including drooping, wilting, yellowing, browning, cosmetic leaf damage, small tears, broken tips, leaf loss, substrate displacement, or temporary decline. Minor cosmetic damage or shipping stress does not mean a plant is dead and does not automatically qualify for a refund or replacement. Plants may occasionally be shipped in a different substrate or packaging method than pictured if we determine it is safer for shipping. SHIPPING & WEATHER Buyers are responsible for checking weather conditions at their location before ordering. The Lush Lanai cannot control carrier delays, weather conditions, or packages left outside after delivery. If temperatures are unusually hot or cold, please contact us before shipment to discuss delaying your order or upgrading shipping. Available shipping upgrades, insulation, heat packs, or weather protection should be purchased when appropriate. Failure to select appropriate protection during extreme temperatures may affect eligibility for a shipping-related claim. DELIVERY Please track your package and bring your plants indoors as soon as possible after delivery. We strongly recommend retrieving packages within 30 minutes whenever possible. The Lush Lanai is not responsible for damage caused by packages left outdoors or exposed to heat, cold, direct sun, rain, or other weather conditions after delivery. ARRIVAL ISSUES & UNBOXING VIDEO AN UNBOXING VIDEO IS REQUIRED FOR ALL ARRIVAL CLAIMS. The video must begin before opening the package, clearly show the unopened package, complete unboxing process, plant, and any damage or concerns. It must be recorded on the same day the package is delivered.Photos alone are not sufficient for an arrival claim. Please contact us on the day of delivery if there is a serious issue. Claims submitted after the delivery day may not qualify for a refund, replacement, or other resolution. SERIOUS ARRIVAL ISSUES Arrival issues are evaluated individually. A damaged, wilted, browned, yellowing, dropped, or melted leaf does not necessarily mean the plant itself is dead. The overall health of the plant, including the stem, roots, node, growth point, and remaining viable plant material, may be considered. Normal shipping stress and cosmetic leaf damage are expected risks when purchasing live plants online. AFTER YOUR PLANT ARRIVES Once a plant arrives healthy, its continued health depends on its environment and care. Lighting, humidity, temperature, airflow, watering, substrate, fertilizer, and pest-prevention practices vary between homes. Buyers are responsible for researching and providing appropriate care. We are happy to help with general care questions, but The Lush Lanai cannot guarantee continued health or growth after a plant has arrived healthy. CUTTINGS, CORMS, NODES & PROPAGATIONS Future growth of cuttings, corms, nodes, propagations, or other immature plant material cannot be guaranteed. Growth may take weeks or months. Leaves may yellow, brown, drop, or decline while establishing. Purchasing propagation material involves inherent growing risk assumed by the buyer. ALL SALES ARE FINAL Due to the live and perishable nature of plants, ALL SALES ARE FINAL. We do not accept routine returns or exchanges. Please review all photos, descriptions, sizes, conditions, and information before purchasing. CANCELLATIONS Buyer-requested cancellations are subject to a 50% restocking/cancellation fee. Please purchase responsibly and make sure you are comfortable with your order before checkout. CARRIER DELAYS & DAMAGE Once accepted by the shipping carrier, transit time and handling are outside our control. We cannot guarantee delivery dates or be responsible for carrier delays, weather, natural disasters, service interruptions, or other circumstances outside our control. EXACT PLANT PICTURED When a listing states “Exact plant pictured,” you will receive the individual plant shown. Please review all photos carefully. Visible natural imperfections, cosmetic damage, leaf shape, coloration, and current variegation are part of the plant’s disclosed condition. Future variegation, coloration, leaf size, growth pattern, or growth rate cannot be guaranteed. QUESTIONS OR CONCERNS If you have a question or concern about your plant or order, please contact us.

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