Last updated Oct 12, 2026

All animals are captive-bred, healthy, and inspected before shipping. Listings will clearly state the species, morph, and quantity. Shipping: Live animals ship Monday–Wednesday when weather and carrier conditions are safe. Shipments may be delayed during extreme temperatures or severe weather to protect the animals. Hold-at-FedEx-hub shipping is strongly preferred for the safest live arrival. Live Arrival Guarantee: The live-arrival guarantee applies only to next-day shipping with the package held at a FedEx hub for pickup. For a full refund or replacement, I must be contacted within 1 hour of confirmed delivery with clear photo and video evidence of the animal(s) and packaging. Claims outside this timeframe or shipments that do not meet the guarantee requirements may not qualify. Legal: Buyers are responsible for knowing and following their local laws regarding the animals they purchase. Please ask any questions before purchasing. I’m happy to help and want every animal to arrive safely.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.