Last updated Aug 30, 2026

ORDERS CLOSE ON FRIDAY AND WILL BE SHIPPED MON-WED. ORDERS PLACED AFTER FRIDAY WILL MOVE TO THE NEXT WEEK. 🌿 AUCTIONS & SALES All live-auction purchases are final. If you’re not ready to receive your plant, please wait to purchase. Once a live show ends, we’re unable to cancel or undo bids. This helps keep the process fair for all buyers and ensures plants can be shipped quickly and safely. If you need to request a cancellation due to an accidental bid, you must notify the host during the live show so it can be reviewed on the spot. We cannot cancel orders via private message afterward. If your package is unable to be delivered we may, at our discretion choose to cancel your order with a 25% restocking fee. Orders may be held for $10 per week. All orders ship Monday-Wednesday in the order they are received. Please let us know if you need alternate arrangements. 📦 SHIPPING & DELIVERY To help with concerns, we need: • Unboxing video • Photos of the plant • Images/video taken the same day tracking shows the package was delivered This allows us to help you quickly and appropriately. Without same-day documentation, we are unable to provide support. 🎉 GIVEAWAYS If you win a giveaway — congrats, and welcome officially to the MFE family!! 🎉💚 Shipping is required for all giveaways unless you already have an active order shipping out. ❄️ INSULATION & WEATHER PREP We are not responsible for weather-related damage. If temperatures in your area are low, please remember to add insulation and/or a heat pack to your order during the live or through our store prior to shipment. ⏱️ DELAYS We are not responsible for shipping delays once the carrier has your package. However — we always do our best to assist if issues arise. 📬 COMBINED SHIPPING We would love for you to add more plants to your open order! Please let us know if you need us to hold the order. We ship Mondays - Wednesday only to ensure your plants spend as little time in transit as possible. 💬 COMMUNICATION We’re always here for you! Due to the high volume of messages we receive, please allow time to respond and feel free to send multiple messages to get our attention :) Sometimes we don’t see the notifications. 💚 WELCOME TO THE FAMILY

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.