Last updated Aug 18, 2026

Welcome to Cloud Forest Collective! We specialize in rare, unusual, and collector houseplants sourced from top growers around the world. Our goal is to make buying rare plants fun, transparent, and stress free. Please take a moment to read our shop policies before purchasing. 📦 Shipping • We ship Monday–Wednesday to help avoid weekend transit delays. • Boxes close Sunday night. • Every order is carefully packed with insulation and shipped via 2-Day Air at no additional shipping upgrade cost. We want your plants to arrive healthy and happy! 🌡️ Weather Protection & Live Arrival Guarantee While we provide insulation and expedited shipping, plants are living things and can still be damaged by extreme temperatures. If your local temperatures are below 40°F, a heat pack must be purchased to qualify for our Live Arrival Guarantee. If your local temperatures are above 85°F, a cold pack must be purchased to qualify for our Live Arrival Guarantee. Orders shipped without the appropriate weather protection when your local temperatures are below 40°F or above 85°F are not covered by our Live Arrival Guarantee. Unfortunately, we cannot replace or refund plants that are damaged by freezing or overheating when the recommended heat or cold pack was not purchased. 🌱 Plant Condition & Arrivals • Every plant is sold as shown during the live. • We do our best to point out any imperfections before a plant is sold. Please ask questions before claiming if you’d like a closer look. • Plants are living things. Minor cosmetic blemishes, shipping stress, or the loss of an older leaf during transit are normal and are not considered arrival damage. • Please bring your package inside and unpack your plants as soon as possible after delivery. Plants left in mailboxes, on porches, or exposed to extreme temperatures after delivery are not covered by our Live Arrival Guarantee. • If there’s an issue with your plant when it arrives, please contact us within 24 hours of delivery with clear photos of: • the plant • the shipping box • the packaging • Please do not repot, trim, or otherwise alter your plant before contacting us. Once a plant has been repotted or modified, we may not be able to accurately evaluate the issue or offer a replacement or refund. • We’ll always work with you to find the best solution for any arrival issues. 🛒 Purchasing • Please bid and claim responsibly. All sales are final. • No cancellations or refunds for buyer’s remorse. If you claim a plant, you are committing to purchase it. • We do not hold unpaid plants. 💳 Payment • All purchases must be completed through Palmstreet checkout. We do not accept off-platform payments. 🚫 What We Don’t Accept • Returns or refunds for change of mind. • Arrival issues reported more than 24 hours after delivery. • Chargebacks without first contacting us. We will always do our best to make things right, but chargebacks made in bad faith will be contested. 💬 Show Etiquette • Good vibes only. ✌️☮️ • Questions are always welcome! We love talking plants, cars, dogs, camping, and all the nerdy shit. 😉 📬 Contact Have a question or concern? Send us a message on Palmstreet and we’ll get back to you as soon as we can! We both work full-time, so Cloud Forest Collective happens during early mornings, weekends, late nights, and every spare minute in between. Thanks for bearing with us if we're a little slow to respond! Thank you for supporting our small husband-and-wife plant business. We truly appreciate every order and can’t wait to help grow your collection!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.