Last updated Sep 28, 2026

🌿 The Potted Neighbor Shop Guidelines 🌿 Please read before purchasing: • Bid Responsibly: All bids and claims are considered a commitment to purchase. Please ask questions before bidding or claiming a plant. There is shipping added to the giveaway. I hope to not have to do that once I get established. • Cancellations: Canceled orders are subject to a 25% cancellation fee. • Combined Orders: All purchases made throughout the week will be combined into one shipment whenever possible. • Shipping: Orders ship on Mondays. Please keep weather conditions in mind when ordering. • Live-Arrival Guarantee: A live-arrival guarantee is available only when one-day shipping and appropriate weather protection are purchased. Depending on the weather conditions, this may include insulation and a heat pack or cold pack. • Baby Plants: Many of my plants are babies and require special care. Please research the plant’s needs and be prepared to provide proper lighting, humidity, watering, and temperature. • Unboxing Videos: You must record a clear, continuous unboxing video and send it within one hour of delivery to provide proof of any shipping damage. • Shipping Stress: Wilted, yellowing, damaged, or dying leaves do not mean the entire plant is dead and do not qualify as a dead plant. Plants may experience stress during shipping and need time to recover. • Contact Me Quickly: If your plant arrives stressed or damaged, please send your unboxing video as soon as possible so I can help determine whether special care is needed. By purchasing, bidding, or claiming a plant, you agree to these shop guidelines. No shipping to Alaska, Hawaii, PR, or California. If you choose to ship to California you assume all risk. Thank you so much for shopping with The Potted Neighbor! 🪴💚

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.