Last updated Jun 25, 2026

🌿💕 Sweet Blooms – Shop Guidelines 💕🌿 Last Updated: 2026 Welcome to Sweet Blooms! By purchasing or bidding, you agree to the following policies. 📦 SHIPPING • Ships Monday–Wednesday from Atlanta, GA • Carriers: UPS Ground is now the standard • No Thursday–Sunday shipping (prevents delays) • Allow up to 7-10 days for processing and shipping • Boxes close every Sunday or when the label is created • Request/purchase Next Day Air (NDA) for fastest shipping 🚚 COMBINED SHIPPING • $2.99 per additional item • Refunds issued for shipping overages above $5 for USPS only* • Up to $5 retained for materials, insulation, and/or upgrades (including necessary insulation not purchased at the time of sale)* *Refund on shipping overages for a Givvy, giveaway, is excluded due to costs of shipping, especially without purchase of an item. ** 3-day shipping is the standard shipping option for all purchases, unless upgrade is required. *** USPS will not be a carrier due to 4-7 day delays 🌡 WEATHER PROTECTION Cold Temps: • Below 50°F → insulation required • Below 30°F → buyer assumes risk (no LAG unless requested) Hot Temps: • Above 75°F → cool packs recommended • Above 90°F → buyer assumes risk (no LAG unless requested) We may delay shipping to protect plant health. ✅ LIVE ARRIVAL GUARANTEE (LAG) To qualify: • 2-day shipping required when applicable • Required weather protection must be purchased • FULL unboxing video required (start before opening) • Claim submitted within 24 hours of delivery ✔ Approved claims = Palmstreet credit only ❌ No video = no claim 📹 CLAIM REQUIREMENTS • Full unboxing video (uninterrupted, start before opening) • Clear photos of plant + packaging • Must be submitted within 24 hours ⚠️ CLAIMS WILL BE DENIED IF: • Plant is altered (repotted, deflasked, trimmed, etc.) • Care instructions are not followed • Requirements are not fully met 🚚 CARRIER DISCLAIMER We are not responsible for: • delays • lost packages • carrier damage 🌿 PLANT CONDITIONS (NOT ELIGIBLE FOR REFUND) • Brown/wilted leaves • Yellowing • Root loss • Dry medium • Minor damage or shipping stress 🧪 TISSUE CULTURE (TC) • Acclimation risk is accepted by buyer • No refunds for failed acclimation • Must be documented BEFORE deflasking • Size and variegation may vary 🌰 CORMS • Sprouting NOT guaranteed, maintain humid conditions for best results • Dormancy is normal • Growth success depends on buyer care • Variegation NOT guaranteed (even if sprouted) 🔨 AUCTIONS • All bids are FINAL • Repeated cancellations = block ❌ CANCELLATIONS • Before label: 50% refund • After label: NO cancellations 🔁 RETURNS • Rarely accepted • 25% restocking fee • Buyer pays return shipping • No returns for buyer remorse or plant condition 🪴 SUPPLIES • Final sale • No cancellations or returns 📍 SHIPPING LOCATIONS • U.S. only (no Alaska, Hawaii, PO Boxes) 🏡 LOCAL PICKUP - subject to approval • Pickup within 7 days • Unclaimed = canceled + 25% fee 💬 CUSTOMER CONDUCT • Be respectful • No bullying or harassment • Violators will be removed or blocked ⭐ FINAL NOTES • Variegation is never guaranteed • Imports and freshly acclimated TCs are buyer risk • Please research plant care and ask any questions you have regarding your purchase or intended purchase By purchasing or bidding, you agree to all policies 💚Thanks for shopping with me 💚

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.