Last updated Jun 23, 2026

🌿 My 3 Sons Plant Boutique – Shop Policies 🌿 Welcome to My 3 Sons Plant Boutique! Thank you for supporting our small family-run shop. Each plant is hand-picked, carefully packaged, and shipped with love from our home to yours. To make sure your plant journey goes smoothly, please review the following policies before placing an order. 🌱 ⸻ 📦 Processing & Shipping • Orders are packed and shipped within 2–4 business days (Monday–Wednesday) to reduce the risk of weekend delays. • All plants are shipped via trusted carriers with tracking provided once your order is on the way. • Once handed over to the postal carrier, My 3 Sons Plant Boutique is not responsible for delays, lost packages, or damage caused during transit. • Please double-check your shipping address before placing your order — I can’t guarantee changes once the label is created. ⸻ 🌡️ Weather Policy & Heat Packs • Plants are living things and sensitive to temperature extremes. • If your local temperatures are below 45°F (7°C) or above 90°F (32°C), you must add a heat or cold pack to your order to protect your plants. • No live arrival guarantee is offered without a heat pack during cold months or appropriate weather protection during heat waves. • Buyers assume full responsibility for weather-related damage if a heat/cold pack is not purchased. ⸻ 📬 Delivery & Unboxing • Please retrieve your package immediately upon delivery — plants left outside or in mailboxes for extended periods may suffer damage. • Open your box carefully and inspect plants right away. • If you have any concerns, contact me within 24 hours of delivery with clear photos of the plant and packaging for review. • I’ll do my best to work with you on a fair resolution, depending on the situation and evidence provided. ⸻ 🌱 Live Arrival Guarantee Your plant’s safe arrival is guaranteed only if: 1. You purchase a heat/cold pack when required by weather, and 2. You are available to receive the package upon first delivery attempt. No guarantee applies to: • Packages delayed or mishandled by the carrier, • Plants left outdoors after delivery, or • Orders shipped during unsafe weather without a heat/cold pack. Refunds or replacements are provided at my discretion, based on photo evidence and circumstances. ⸻ ❌ Returns, Refunds & Cancellations • All plant sales are final. (Due to the nature of live plants, returns and exchanges are not possible.) • Cancellations may be requested only before shipping. • Non-plant items (e.g., pots, accessories) may be eligible for return — contact me for details. ⸻ 💬 Communication If you have questions, concerns, or just want plant care advice — please reach out through Palmstreet messages! I’m always happy to help and appreciate respectful communication from our wonderful plant community. 🌸 ⸻ 🌼 Final Note By purchasing from My 3 Sons Plant Boutique, you acknowledge and agree to these shop policies. Thank you for supporting our family business — we’re thrilled to share our love of plants with you and hope each one brings a little more green joy into your home! 💚

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.