Last updated Nov 25, 2025

1. Processing Time Order Fulfillment: Orders are typically processed within 5-10 business days Order Tracking: You will receive the tracking number once your order is processed. The estimated or guaranteed delivery window for the chosen method of shipment begins when the order is picked up by the shipping carrier, not the day the order is placed. 2. Shipping Methods We ship all live plants via UPS and ship to all 50 states and territories. We are unable to ship plants to PO Boxes due to transit times and courier restrictions. If local to Lawrenceville, local pickup is available. Local orders have to be picked up within 7 day or they will be cancelled. Standard and Ground Shipping (3-7 business days): Best for hardy plants and temperate climates. Expedited Shipping (1-3 business days): Recommended for sensitive, higher cost plants and extreme temperature conditions to ensure quick delivery. Live arrival guarantee with overnight shipping only, no exceptions. Any plants sold as *low quality, “rehab”, high variegation, or slow grower are not entitled to live arrival guarantee. 1. All sales are final. No exchanges or refunds. Cancellations are subjected to a 10% restocking fee. 2. Packaging: Each plant is packaged with protective materials to safeguard from damage during transit. Packaging does not include insulation, heat packs or cold packs. Please note: a bent stem or broken leaf can occur due to transit and will not be eligible for a refund. Large Plants/Pots: Plants that exceed 4 inches in diameter are likely to be shipped without pots for logistical reasons. We do not take responsibility for lost, delayed, damaged, or broken boxes during shipping. Unboxing video before box is opened must be recorded for any missing plant claims.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.