Last updated Jul 20, 2026

❤️ By purchasing you agree to these terms ❤️ 🐛Beneficial Insects have been released🐛 • May have a friendly hitchhiker or two! • Lacewing Larvae manually released, Springtails naturally occur in Dash Crack Mixture 🫶🏼 • Shipping is for UPS 2nd Day Air with all plant orders! (Local pick up does not qualify for further discount) • Due to recent lost packages using ground, AIR ONLY FOR PLANTS! • Non plant orders will ship UPS Ground/2 Day (Note, I do not collect 100% of shipment/upgrade costs, hence the updated price to cover the loss amount per label) • We do have shipping upgrades available. Orders ship on Monday, Tuesday, and Wednesday • Thursday if it’s Next Day Air only; and if UPS can guarantee arrival by Friday • Non plant orders can ship any day of the week • Please note that shipping live plants is a risk and the following can happen: Yellowing/Melted leaves, drooping leaves, leaf loss, increase in humidity in box, delayed shipments, and in rare occurrences: bent stems or dry soil. Next Day Air seems to avoid all these issues the most! • You may request packing photos • Any issues must be reported within 5HR of delivery • Understand any auctioned or giveaway plants are scratch/dent/rehab plants and priced accordingly • Not responsible for lost, delayed, or stolen plant packages. I am only responsible up to dropping off the order to the courier. I will try to accommodate as much as possible but please understand I am not responsible for courier mistakes. • I pack my babies with the utmost care, I love them a lot, and I have put tons of energy and time into growing them! I will prevent the above as much as possible. • Ensure you are final in your buying decision, there are no cancellations or refunds. Partial refunds are at my discretion, and are rarely offered, unless I made an error. • I do not hold orders unless prior approval was given. I am able to hold a order for 1 week after purchase if necessary. Unfortunately, I have bills to pay! 😅 • Plants that are not acclimating well to its new environment are not my responsibility and does not suffice a replacement or refund. I can and will help guide you! • Rude or unreasonable customers will be blocked. If there is an issue let’s handle it like adults. If you don’t give me a chance to help you, don’t expect much from me. Being kind and understanding will get you much farther! If I say no to something, don’t keep pushing. I will also send support screenshots of our messages. I expect photos and videos immediately if there is a problem. Turning to Facebook for opinions does NOT help your case.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.