Last updated Oct 7, 2026

🌿 PLANTAE JUNGLE SHOP POLICY By purchasing, you acknowledge and agree to the following policies. ALL SALES ARE FINAL ❌ No returns, refunds, exchanges, or cancellations — no exceptions. If a cancellation is approved at the seller’s discretion, a 10% restocking fee will apply. 📦 SHIPPING Orders ship from Sunrise, Florida, Monday through Wednesday. Shipping is via UPS 3 Day Select or USPS when faster. Ground shipping may be used for FL, NC, SC, and LA. Faster shipping upgrades are available at the buyer’s expense and must be requested by end of day Sunday before shipment. 📍 Local pickup is available by arrangement. ❌ No P.O. Boxes, unless the buyer agrees in writing to USPS Priority Mail. ❄️ WEATHER & LIVE ARRIVAL Extreme temperatures below 50°F or above 80°F increase the risk of damage to live plants during transit. Live arrival is 100% guaranteed on Overnight shipments, subject to the buyer providing the required arrival documentation within the timeframe below. Shipping upgrades are strongly recommended during extreme weather and during the winter months, when carrier delays are more common. Some shipping stress is normal. Yellowing affecting less than 30% of the plant is considered normal transit stress/damage and does not qualify for compensation. 📸 ARRIVAL & DAMAGE CLAIMS Please monitor your tracking and retrieve your package promptly upon delivery. Any concern regarding your order must be reported within 2 hours of the carrier’s documented delivery time. Claims must include an uninterrupted unboxing video showing the unopened package, entire box, packaging, and plant(s) on the same day of delivery. Qualifying claims will be reviewed individually. At the seller’s discretion, a resolution may include a comparable replacement plant and/or partial refund. A 10% restocking fee may apply, depending on the circumstances. Buyer is responsible for shipping costs associated with replacement plants. Once a package has been accepted by the carrier, the buyer assumes the risks associated with shipping live goods except where specifically covered by our Live Arrival Guarantee. Plantae Jungle is not responsible for carrier delays, mishandling, lost packages, or damage occurring while a package is in the carrier’s possession. ☎️ Carrier delays should also be reported directly to the shipping carrier. 🐛 PLANT HEALTH, PEST PREVENTION & QUARANTINE ALL BUYERS ARE RESPONSIBLE FOR QUARANTINING EVERY NEW PLANT BEFORE INTRODUCING IT INTO THEIR COLLECTION. Plantae Jungle maintains a large-scale live plant collection. Our plants are routinely inspected and preventatively treated with commercial pesticides and miticides as part of our pest-management practices. However, no live plant or live plant collection can be guaranteed to be 100% pest-free. Despite preventative treatments, inspections, and careful plant care, an isolated pest may occasionally find its way into a plant collection, particularly in large growing environments. For this reason, buyers should practice a proper quarantine routine with every plant they receive, regardless of where it was purchased. We recommend keeping new arrivals separated from your established collection while you inspect and monitor them before introducing them to other plants. The presence or later discovery of a pest does not automatically indicate that the plant was shipped with an active infestation and is not, by itself, grounds for a refund, return, or exchange. 💚 OUR COMMITMENT Every plant is packed with extreme love and care so it reaches you in the best possible condition. 🌿🌱 I am happy to answer questions regarding your order and provide support after your package arrives. Please allow a reasonable amount of time for a response to DMs. 💚 Check the Reviews tab to see feedback from previous Plantae Jungle buyers. ‼️ Plantae Jungle reserves the right to cancel an order or decline future sales to a buyer at the seller’s discretion. By completing your purchase, you confirm that you have read, understood, and accepted these shop policies.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.