Last updated Sep 11, 2026

No refunds or cancellations no exceptions! All sales are final. In the event when a cancellation is made, a 10% restocking fee will apply. Ships from Sunrise Fl on Mondays/Tuesday & Wednesday via UPS 3rd day or USPS if faster (ground shipping for Fl, NC, SC, LA) otherwise upgraded by buyer. Available for local pickup let’s arrange NO PO BOX (except buyer agrees to USPS priority in writing) ❄️ Extreme weather under 50 and above 80 can cause plants to get damaged in transit. Live arrival is 100% guaranteed on Overnight orders. Shipping upgrades are highly recommended and available anytime before shipping end of day Sunday. Yellow leaves less than 30% of plant is considered normal transit damage. Seller discretion on damages reported within 2 hours of arrival may incur a 10% restocking fee, similar plant replacement and or partial refund. Buyer pays shipping on replacements. I will pack your plant with extreme love and care so that it gets to you as expected 🌿🌱. 💚Check feedback from all buyers in my review tab. Once package is dropped off at the carrier buyer assumes all risk of shipping live goods. I am not responsible for any issues/damage that may occur while in shippers care. Delays are common in winter time Dec- March. Express shipping recommended. I will respond to any inquiries you may have regarding your order and provide support upon arrival of your package. Provide a video of the plants within 2 hours of carrier time stamp. ✅Please monitor your tracking! ☎️Contact carriers for delays ❌No Returns, Refunds or Exchange 🙌 Allow a reasonable time for seller DM response 📸Any claims on the product require an unboxing video showing the entire box and the item/s from the same day of delivery. ‼️Seller can cancel or block a buyer from shopping again at my own discretion.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.