Last updated Jul 16, 2026

We ship on Mondays and Tuesdays! any orders placed Monday or Tuesday will likely ship the following week. Live Arrival Gurantee on overnight shipping only. We are not responsible for packages that are left outside for extended period of times. Any and all losses must be reported within 2 hours of delivery time with pictures and/or videos attached. Otherwise unfortunately we cannot provide refund or replacement.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.