Last updated Oct 17, 2025

All Palmstreet purchases are subject to the following terms and conditions. Cancelations and refunds: All Auction purchases made are final. However, buyers may opt for a restocking fee of 15%. This is without any exceptions. We do not accept claims of mistaken purchases, no matter the details. You are responsible for your auction purchases. Shipping: We ship Monday-Wednesday via FedEx Priority overnight. We can ship to home or work when temps remain in the range of 32-85 F. When temperatures exceed these parameters, we insist on shipping to an authorized FedEx facility for the safety of the animals. We will contact all buyers to schedule shipping. We never ship without buyer consent regarding date or location. LAG: We set the industry standard for live arrival guarantee. Your purchases are guaranteed to arrive alive and well. If there is any concern regarding your delivery, you must notify us on the day of delivery. In the event of loss during transit, we will reship at our expense. Please prepare photo proof with any claims of loss. Utilize the chat function on Palmstreet to communicate with us. There is a single exception to our LAG, and that is that it applies only to paid-for items. So, giveaways or freebies do not fall under our LAG terms. Instead, we offer to ship them at a later date with other purchases or when shipping is covered by the buyer. Delays: FedEx has been known to have problems with delivering on time. It is uncommon, at less than 5% off all packages being delivered late. We do honor our LAG despite delays. However, we are unable to offer refunds on shipping.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.