Last updated Jul 5, 2026

LIVE guarantee on any plants purchased with Next day air upgrade, insulation and heat pack(if required as instructed below) and a clear video unboxing and message is sent within 2 hours of delivery. Shipping Schedule I ship only on Monday + Tuesday and maybe Wednesday for selective purchases with next day air or in close proximity that would allow shipping to be completed in one day. I ship all orders with UPS 2 DAY AIR standard to give your new plants maximum protection! !! There are shipping upgrades in my shop !! Heat Pack and insulation are available in the shop! I am NOT responsible for weather damage on plants that do not have proper weather protection. Insulation is necessary if your day time temps are in the 40s and low 50s. Heat pack and Insulation are necessary if day time temps are dipping below 40s! Larger plants (6" pots or more) may ship semi bare-root to keep things safe for transit. If your order requires extra postage due to box size, we'll reach out! 🔥❄️Weather Watch Please check your local weather before ordering. I offer heat packs in the shop, so add one if temps require them! I can't be responsible for cold or heat damage if your plant gets left outside—so try to be home for delivery or have it shipped somewhere safe. Shipping Notice These are live plants, and while we pack with care and precision, some cosmetic damage may occur during transit. There may be slight signs of stress on the plant after shipping, please allow up to 2 weeks of recovery for the plant to acclimate to its new home and environment. I are NOT responsible for shipping delays, lost packages, temperature stress, or damage caused in transit—but we do care deeply about our customers. If you run into an issue, reach out—we're here to help where we can. Please keep in mind I am a one man, so please be kind, respectful and reasonable. We understand it can be frustrating, but I ask to be treated with respect. Disrespectul customers will be blocked. I thank you in advance for your understanding. A clear unboxing video is required within 2 hours of delivery to file any claims. The video must show the plant still inside the box to help us determine what went wrong. Final Sale Policy All sales are final. We do not accept returns or issue refunds. Buying plants online that needs to be shipped comes with a bit of risk. I have the ability at my sole discretion to cancel or refund any order in full, for any reason that may not be shared. THERE ARE NO CANCELLATIONS unless decided by myself at my own discretion. If you message about a cancellation, there is no guarantee it will be done. Any cancellations that are accommodated will come with a 15% restocking fee. Shipping for replacement plants is the responsibility of the customer. At the end of the day, I enjoy this hobby so much and I want to make sure all my customer are taken care of. If there is any concerns, questions or problems please just reach out VIA DM, and I will try to the best of my ability to make any situation right.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.