Last updated Sep 11, 2026

FIFTY PERCENT (50%) CANCELLATION FEE ON ANY CANCELED ORDERS INCLUDING GIVEAWAYS!! WE DO NOT OFFER REFUNDS - STORE CREDIT ONLY!! PLEASE BE SURE YOU ARE OK WITH THIS PRIOR TO YOUR PURCHASE! If deemed appropriate, your plant may be shipped in moss or in another substrate other than what was viewed during the live. 🪴 Base shipping is UPS or FedEx 3-day, Monday - Friday ✈️ if you don’t want your package sent out immediately due to travel or weather, please purchase a hold from the shop (shipping dates detailed on each hold option). 🛑BUYERS ARE RESPONSIBLE FOR CHECKING THEIR LOCAL WEATHER AND COMMUNICATING IF A HOLD IS PREFERRED DUE TO UNSAFE SHIPPING TEMPS - WE DO NOT CHECK YOUR LOCAL TEMPS PRIOR TO SHIPPING!🛑 Shipping overages over $4 refunded when labels are printed AFTER you have been upgraded to the fastest shipping speed possible. Shipping upgrade is REQUIRED in order to submit an “arrive alive” claim (I.e credit or replacement). 📦If you receive melted plants and your temps were above 82 degrees at any point in the shipping process and you did not upgrade to overnight shipping, you will not be eligible for a credit or replacement!! A MELTED/WILTED/BROWNED LEAF WILL NOT QUALIFY AS A DEAD PLANT AND WILL NOT BE CONSIDERED FOR A CREDIT/REPLACEMENT!! *AN UNBOXING VIDEO IS REQUIRED FOR ANY CLAIM -WE CANNOT ACCEPT PHOTOS ALONE*VIDEO MUST BE SUBMITTED TO SELLER WITHIN THE SAME DAY OF DELIVERY*VIDEOS SUBMITTED AFTER DELIVERY DAY WILL NOT BE CONSIDERED FOR A CREDIT OR REPLACEMENT* As a buyer, you are responsible for understanding the full scope of care for the plant(s) you purchase. I am happy to support you through learning, if needed, but I cannot be held responsible for your choices in caring for your plant. This includes the type of planter and substrate utilized/distance and duration of light provided/humidity level and air flow access. THE WAY YOU RECEIVE THE PLANT IS NOT NECESSARILY WHAT IT NEEDS TO THRIVE IN YOUR ENVIRONMENT!! (For example, my environment is very dry due to use of heater and fan, so I keep Alocasia in planters with no drainage, but this might not be best in your environment). 🪴IF A PLANT DIES IN YOUR POSSESSION AFTER BEING DEEMED HEALTHY UPON ARRIVAL, NO CREDIT WILL BE PROVIDED 🌱 Once a plant has arrived at its destination, a buyer has FOUR HOURS from the time of the delivery stamp to report an issue, which MUST be accompanied by an unboxing video. ONCE A PLANT HAS BEEN IN BUYERS POSSESSION FOR 4 HOURS, I AM NO LONGER RESPONSIBLE FOR THE STATE OR WELLBEING OF THE PLANT - A BUYER IS EXPECTED TO BRING THEIR ORDER OUT OF THE ELEMENTS WITHIN 30 MINUTES OF DELIVERY. SHIPMENTS THAT SIT OUTSIDE LONGER THAN 1 HOUR AFTER DELIVERY WILL NOT BE CONSIDERED FOR RESOLUTION. Roots should be inspected upon arrival to ensure buyer is aware of the state of the plant as a whole. I will not accept any claims for an unwell plant that are submitted more than 4 hours after the receipt of the delivery. I’m not responsible for carrier delays, EXTREME TEMPERATURES, shipment damage or buyer’s lack of knowledge on the topic of plant care 📬all upgrades to ensure the safe arrival of your plants are available in the shop. We are very reasonable and want to provide you with a positive experience, so please reach out if you have any questions or concerns BEFORE leaving a review! *we cannot guarantee growth from a node, corm or cutting. Any node, corm or cutting purchased from our shop is purchased with the understanding that growth may take months to start, even from an active growth point. A node can take 6+ months to push a new leaf. *LEAVES MAY FALL in the process of shipment SPECIFICALLY IF YOU PURCHASE A CUTTING. I cannot provide credits or replacements for dropped OR DAMAGED leaves. LEAVES WILL LIKELY UNDERGO STRESS IN THE PROCESS OF SHIPMENT! This includes cosmetic damage, broken tips, dropped leaves, brown spots, and even melting. We cannot provide credits or replacements for any damage caused by the process of shipment. 🍂 *AN UNBOXING VIDEO IS REQUIRED FOR ALL CLAIMS!! 🎥 WE CANNOT ACCEPT PHOTOS ALONE!* *You may return a plant with healthy roots and a healthy node for CREDIT ONLY. The plant MUST be postmarked within 72 hours of being delivered (time stamp by carrier). We will not accept returns postmarked after the 72 hour mark. Returned plants must be sent via the same speed of shipping with which they were received (ex/ 2-day shipping) at the expense of the buyer INCLUDING insulation and NEW heat pack if weather requires. Pictures of the plant PRIOR to packing MUST be sent to TheGroundedGoddess to ensure plant is in the same condition and appropriate state to ship back. Packing instructions will be sent after pre-packing pictures are approved. The credit will ONLY be provided AFTER the plant is received by TheGroundedGoddess AND determined to be in the same healthy state that it was originally sent. FIFTY PERCENT (50%) CANCELLATION FEE ON ANY CANCELED ORDERS INCLUDING GIVEAWAYS!!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.