Last updated Sep 16, 2026

Thank you so much for choosing my shop for your Hoya and accessory needs. I take pride in providing your plants with the utmost care and I strive for you to have an amazing buying experience. Please follow me on Instagram for shop updates, occasional coupon codes, and other fun plant stuff: @NurturedRootsGreenhouse 🪴Plants: - All plants are rooted and growing in a tree fern fiber and perlite mix, unless otherwise noted. Occasionally I will have plants rooted in other medium (which will be stated) and offer fresh cuttings (which will be stated). - Each listing shows the exact plant you will be receiving. (I may add an additional picture to show bloom example). 🪴Accessories: - Accessories will be shipped USPS ground/ground saver or USPS ground advantage if they are purchased without plants. - If you purchase accessories on a live or purge that has plants, I will refund the shipping overages. Shipping for accessories only is $10 + $1. - Please allow 3 - 5 business days for processing time. 💵 Bidding and Purchasing: - Please bid responsibly. - All sales are final - cancellation of a sale ruins the integrity of the auction. - No returns, exchanges, or refunds. - If a cancellation IS granted (at seller’s discretion for extreme circumstances), a 15% restocking fee will apply. 📦 Shipping: - Packages with plants will be shipped on Mondays, Tuesdays, and occasionally Wednesdays from Clover, SC. - Accessories ship daily - I ship every plant with extreme care, but I cannot control what the carrier does once your package is out of my hands. I am not responsible for shipping damage, carrier delays, lost/stolen packages, or weather issues. - Puerto Rico, Hawaii & Alaska: your plants will be shipped via USPS and require purchase of additional $10 shipping cost listing. - No PO Boxes unless you agree to USPS shipping. - On occasion, there have been some customers in remote areas that UPS adds a high surcharge to ship to. I can ship those packages via USPS to reduce costs, or require the surcharge to be paid by the customer. - Local pickup available ❄️ Winter/Cold Weather shipping: - Extreme weather can cause damage to plants - Insulation will be required for orders in temperatures of 50 degrees or less. - Heat packs and insulation required for orders with temperatures of 40 degrees or lower. - Refund for cold damage will ONLY be considered if insulation/heat packs should were purchased and overnight delivery was used. We require an unboxing video within 1 hour of plants arrival (per carrier timestamp). **If you have not purchased winter shipping upgrades and I see that your temperatures fall in the range where this is necessary, I will message you. Failure to respond will delay shipment of your plants or cancellation of your order** ☀️Hot weather shipping: - Extreme weather can cause damage to plants - If temperatures are above 85 degrees it is highly recommended to upgrade shipping to AT MINIMUM 2nd day air. Next day air is always the best option in extreme temps (hot or cold). - Refund for heat damage will be considered if overnight shipping was used, and an unboxing video within one hour of receiving is required (per carrier timestamp). 🌱 When your plant arrives: - Please remember that plants are living things and they are being shipped in a box. - Shipping can cause some stress to your plant, and there may be some yellowing, leaf drop, or dried growth tips. This is normal. If you believe your plant has arrived in a condition outside of normal shipping stress, please send me a message. - Report any issues within 4 hours of receiving with timestamped photo or video. - I cannot guarantee any baby leaves or peduncles will arrive in tact. Seller reserves the right to refuse service/sales at their discretion.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.