Last updated Sep 13, 2026

🌱 SHOP GUIDELINES 🌱 Thank you so much for supporting my small plant shop! 💚 Please read these guidelines before purchasing. 📸 PLANT CONDITION All plants are sold as pictured unless otherwise stated. Plants are living things and may change slightly after photos are taken. Minor cosmetic imperfections, older leaves, small blemishes, or natural leaf damage may occur. 🌿 PLANT HEALTH I do my best to inspect every plant before shipping. Plants are shipped healthy and pest-free to the best of my knowledge. However, plants are living organisms, and stress from shipping can cause changes such as yellowing, leaf loss, or temporary drooping. 📦 SHIPPING Plants will be carefully packaged for safe delivery. Shipping days may vary depending on weather and my shipping schedule. Please make sure your shipping address is correct before placing your order. Base shipping is USPS or UPS ground, if you choose to upgrade please feel free to do so from the shop. 📦 CARRIER REAPONSABILITY Once your package has been shipped and leaves the seller’s hands, it is officially in the care and responsibility of the shipping carrier. The seller is no longer responsible for delays, lost packages, mishandling, damage, or other issues that may occur while the package is in transit. Please make sure to monitor your tracking information and contact the carrier directly regarding any delivery delays, lost packages, or transit-related issues. 📬 DELIVERY Please bring your package inside as soon as it is delivered. I am not responsible for damage caused by packages being left outside, extreme weather, porch exposure, or carrier mishandling after delivery. 🌱 ACCLIMATION Please allow your plant time to acclimate after arrival. Do not immediately repot, fertilize, or make major changes to the plant. Some shipping stress is normal. 💚 RETURNS / REFUNDS Because plants are living items, all sales are final unless otherwise required by Palmstreet policy. If there is an issue with your order, please contact me through Palmstreet as soon as possible and provide clear photos/video so I can help resolve the situation. 🤝 COMMUNICATION Please reach out through Palmstreet if you have any questions or concerns. I want every buyer to have a positive experience and will always do my best to help. Thank you for shopping small and giving my plants a new home! 🌿💚

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.