Last updated Sep 7, 2026

🚨 PLEASE READ BEFORE PURCHASING 🚨 Thank you for supporting Glass House Exotics! Please read our shop policies before placing an order. 📦 SHIPPING • No shipping to California • Boxes close on Sunday and reopen Monday. • Please allow 1-3 weeks for processing and shipping. • Orders will be shipped and processed as soon as possible: Mon-Thurs. • Verify your shipping address before purchasing. We are not responsible for incorrect addresses. We will attempt to intercept the package, but are not liable for missing packages and will offer no refund. • Shipping is 18.98- + 1.99 ups ground • We currently do not offer order holding. • For any damage compensation to be given, shipping must be upgraded to 2 day or 1 day otherwise I won’t be able to provide any type of refund for your order. UPGRADE YOUR SHIPPING FOR ORDERS GOING TO WEST/SOUTHWEST. Live arrival is not guaranteed for orders without shipping upgrade. 🌡️ WEATHER • We strongly recommend upgrading shipping during periods of hot/cold temperatures. Insulation and shipping upgrades are available in the shop. • We are NOT responsible for weather-related damage or shipping delays. • • Once your package is accepted by UPS, it is no longer under our control. Any damage to box and contents inside due to ups mishandling, I am unable to provide a refund. 🌱 LIVE PLANTS • Minor cosmetic damage, yellowing, and shipping stress are normal with live plants. • Plants may look different after shipping than they did during the live. • We are not responsible for the health of the plant after arrival without proper documentation as listed in this guideline-regarding your personal care of the plant after arrival. 🧫 TISSUE CULTURE • Tissue cultures require proper acclimation. • We are NOT responsible for acclimation failures. • If there is an issue upon arrival, contact us BEFORE opening or deflasking your TC. • Once a tissue culture has been opened, no arrival claims will be accepted. • We will not acclimate tissue culture for you. 🚫 CANCELLATIONS • NO cancellations. • NO accidental swipes. • NO bid cancellations. • NO buyer’s remorse. • NO order swapping. • Any approved cancellation or refund is subject to a 20% restocking fee. 📸 PROBLEMS WITH YOUR ORDER • Any issue must be reported within 12 hours of delivery. • Photos of the shipping box, shipping label, packaging, and plant are required. AS WELL AS an unboxing video. • Claims submitted after 12 hours may be denied. • Claims without a full unboxing video may also be denied. • We are not responsible for lost, delayed, stolen, or damaged packages after it has been dropped off to UPS. 🛒 BY PURCHASING FROM GLASS HOUSE EXOTICS, YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREE TO THESE SHOP GUIDELINES.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.