Last updated Jun 26, 2026

All items sold in this shop are handmade, grown, or crafted by the seller. This includes: -Live plants (seed-grown & tissue culture) -Handmade metalwork, tools, jewelry, décor, and blades -Custom or commissioned pieces Due to the handcrafted and living nature of many items, natural variations, small imperfections, and cosmetic differences are normal and not considered defects. Photos represent the general appearance of the item, not an exact clone. Unless purchased through auction, it will be sellers choice or otherwise stated. Plants will be shipped out Mondays only to avoid weekend delays. You must purchase upgraded shipping to qualify for live arrival guarantee. Packages can take a short vacation during their travels and go to 2 different states if not priority or 2 day shipping. ------------------------------------------------------------ Live Plant Policy Plants are living organisms and cannot be guaranteed beyond the shipping process. I do my best to get you your plant ALIVE, but some things are just impossible to prevent. DOA (Dead on Arrival) If your plant arrives dead or severely damaged: You must contact us within 24 hours of delivery Provide clear photos of the plant and packaging If approved, you will receive either: -A replacement (if available) -Or a store credit/refund (seller’s choice) Once a plant has been healthy upon arrival, no returns or refunds are issued for: -Decline due to acclimation -Improper care -Environmental conditions -Repotting, watering, or lighting issues IF YOU HAVE QUESTIONS OR CONCERNS Please reach out, I will do everything in my knowledge and power to help and understand the issue, and hopefully get your plant back to health. I am more than happy to teach just as much I am to learn. ------------------------------------------------------------ Returns & Refunds (Non-Plant Items) Eligible Returns Handmade metalwork, jewelry, tools, or decor may be returned only if: -The item arrives damaged or defective -You contact us within 3 days of delivery -The item is unused and in original condition Non-Returnable Items The following are final sale: -Custom or commissioned pieces -Live plants (unless seller issue) -Worn, used, or altered items -Clearance or sale items *Shipping costs are non-refundable, unless the item was damaged due to seller error.* ------------------------------------------------------------ Shipping Responsibility Once a package is marked “Delivered”, the shop is not responsible for: -Theft -Weather exposure -Incorrect address entered by the buyer -Delayed pickup *Shipping insurance is strongly recommended for high-value items.* ------------------------------------------------------------ Agreement By purchasing from this shop, you acknowledge that you have read and agreed to all policies above.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.