Last updated Sep 14, 2026

🌱 Order Policy * All plants are sold as-is. * Please review photos/videos carefully before purchasing * Feel free to ask questions before claiming — we’re happy to help! 📦 Shipping Policy * UPS 2 day shipping * Shipping via UPS (1-Day / Overnight options available) * Shipping days: Mondays & Tuedays to avoid weekend delay 🌡️ Weather & Risk Disclaimer * Please check your local weather before purchasing. * We are not responsible for delays caused by carriers or extreme weather conditions. * Heat packs and insulations will be available for purchase as requested by the purchasing customers, but plant safety is not 100% guaranteed during transit. 🚫 No Returns / No Refunds * Due to the nature of live plants, all sales are final * No returns, refunds, or exchanges once shipped * 25% re stocking fee will be applied to any cancelled items. 📸 Plant Condition * Minor cosmetic imperfections may be present (nature is not perfect 🌿) * We do our best to show accurate condition in photos/videos ⚠️ DOA (Dead on Arrival) Policy * Must contact within 2 hours of delivery * Provide: Clear photo / Unboxing video (required) * DOA does NOT cover: Shipping delays, Weather damage & Minor stress (yellowing, soft leaves, etc.) 🌿 Kloropila Reminder We pack with care, love, and a little plant magic ✨ But once it leaves our hands, it’s in the carrier’s care now 🌍📦

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.