Last updated Aug 30, 2026

📦 ORDER PROCESSING & SHIPPING orders purchased from Sunday-Saturday are combined and shipped the following week on (Mondays/Tuesdays/Wednesdays) to minimize weekend delays. For example, if you purchase something on Sunday, it will ship out in about 1 week. A new box opens on Sundays, and you can add item into that box throughout the week. all boxes will close on Saturdays. Orders typically ship within 5–10 business days of purchase. During busy seasons, processing may take a bit longer. We currently ship within the U.S. only (excluding territories, Hawaii, Alaska, and international destinations). Once an order ships, you’ll receive tracking information via email. Delivery times begin once the carrier has picked up your package. COMBINED ORDERS Palm Street orders placed under the same name will automatically combine. Large or heavy plants may need to ship separately and are subject to an extra $5.99 bulky plant fee. We’ll always mention during live sales which plants qualify as bulky so there are no surprises. 🪴 LIVE SALE POLICY All plants shown during live sales are the exact plants or closely representative of the ones you’ll receive. Cosmetic imperfections are normal and part of the natural beauty of live plants. ❄️ WEATHER & COURIER DISCLAIMER We may hold shipments during extreme heat, cold, or if a plant is too damp after watering to ensure safe travel and prevent rot. You’ll be notified if your order is delayed for this reason. we do not accept claims unless an order has Weather protection add-on & shipping upgrades. Once a package leaves our hands, it is under the carrier’s care. We are not responsible for delays, lost, or damaged packages once scanned by the carrier. Weather-related damage (heat, frost, etc.) is not covered under our replacement policy. 🌡️ Weather Protection Add-On: During winter and summer months, weather protection add-on is mandatory. It includes insulation and a cold or heat pack to help regulate temperature during transit. You can add this option directly from our Palm Street shop before checkout. 💚 REFUNDS, RETURNS & REPLACEMENTS All plant sales are final. Due to the perishable nature of live plants, we do not accept returns or exchanges. If your plant arrives in poor condition, please email or message us within 24 hours of delivery with clear photos of the plant(s) and packaging. We’ll review each case individually and, when appropriate, may offer store credit toward a future purchase. Refunds are not guaranteed and are issued at our discretion depending on the situation. 🌞 CARE & SUPPORT We want you to love your plants! If you need help with care, acclimation, or troubleshooting, send us a message anytime—we’re happy to share guidance and help your new plant thrive. Follow us on YouTube & Instagram for more planty care tips @pitasplanters 💖 Thank you so much for your continued support! Every order helps us grow and keep bringing unique, healthy plants to our community. 🥰

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.