Last updated Aug 4, 2026

📦 Shipping Information: All orders ship out on Monday or Tuesday to help ensure your plants spend the least amount of time in transit. Shipping upgrades are available in the shop and are highly recommended during extreme weather months, as we cannot be responsible for plants damaged in transit due to heat or cold. 🌱 Live Arrival Guarantee: We ship all packages ground and upgrades for faster shipping are available in the shop and encouraged especially during months with extreme weather. Please note that we will not be responsible for delays or damages caused by the shipping carrier. 📸 Shipping & Claims: To help us help you, claims must be submitted within 4 hours of delivery with an unboxing video or clear photos of the entire order. This ensures we can review and resolve your claim as quickly as possible. Our guarantee does not cover small cosmetic blemishes that may occur during transit. Due to the nature of the orders, we will not accept returns or exchanges. Refunds may be issued at our discretion after review of the claim. ‼️Order cancellations‼️ • 20% restocking fee if the order has not yet been boxed. • 35% restocking fee if the order has been boxed (before the shipping label is created). • All applicable platform fees incurred will also apply. Happy growing! 🪴💚

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.