Last updated Jul 14, 2026

📦 Shipping Terms PLEASE NOTE: all sales are final once purchased. Any cancellations or returns will be subject to a case by case review. When We Ship: • We ship as soon as possible following each sale. However, later in the week, we may choose to delay until Monday to avoid your plants sitting in boxes over the weekend. • We reserve the right to hold orders due to extreme weather to protect plant health. Buyers will be notified of any delays. How We Ship: • While not truly bare-rooting each plant, we ship all of our plants without a pot unless it is more beneficial for the plant to remain potted. • All plants are shipped via UPS Ground or USPS Priority Mail unless an upgrade is purchased. • Orders within the same week will be combined automatically (if safe for the plants). • Additions or holds must be requested when you purchase your plants. Weather Packaging: • Heat packs and insulation are available for purchase. • These must be added if temps are below 32°F. • Failure to purchase appropriate weather packaging voids our Guarantee. • Weather packaging must be purchased at the time of your order. Insurance Coverage: • All shipments include $100 of complimentary insurance. • If your order exceeds $100, we strongly recommend purchasing additional insurance to protect against loss or damage. • We are not responsible for uninsured packages once they are in the hands of the carrier. ⸻ 📌 Additional Terms • These guidelines must comply with Palmstreet’s Terms and Conditions. In the event of a conflict, Palmstreet’s platform policies will take priority. For help, reach out to Palmstreet Customer Support.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.