Last updated Sep 7, 2026

👉🏼No refunds/warranties on any plant shipped in substrate that you re-pot/re-plant within 7 days of receipt. Shipping causes stress, so let those leafy babes recover before repotting!👈🏼 📣📣📣NO LOCAL PICKUP📣📣📣 🚨WE ARE NOT RESPONSIBLE FOR PACKAGES LOST IN TRANSIT. 👋WE ARE NOT RESPONSIBLE FOR SHIPPING CARRIER DELAYS👋 📍Alaska, Hawaii, Oregon, Washington, and California buyers, we may have to invoice you for upgraded shipping for pricier, sensitive, and/or fresh import orders. 🚨YOU ARE SOLELY RESPONSIBLE FOR PACKAGES REQUIRING PICKUP AT YOUR LOCAL POST OFFICE OR UPS PICKUP LOCATION. 🚨NO REFUNDS OR OTHER COMPENSATION WILL BE OFFERED ON RECEIVED ORDERS THAT HAVE BEEN IN YOUR POSSESSION FOR MORE THAN ONE WEEK (7 DAYS) 📣📣FRESH IMPORTS: absolutely NO guarantees on fresh import tropicals or Hoya (plants or cuttings) if you did not purchase upgraded (2-day or Next-day) shipping.📣📣 We ship Monday and Tuesday unless otherwise noted. ❄️COLD WEATHER: Buy the heat pack/insulation if you need it. We are not responsible for loss/damage due to cold if you did not purchase the heat pack/insulation. 🌵Cacti/succulents generally ship bare root. 👉🏼We are not responsible for shipping delays. 🚨ALL SALES FINAL! ANY ORDER CANCELLATION IS APPROVED AT OUR DISCRETION AND IS SUBJECT TO A 25% RESTOCKING FEE🚨 ☮️☮️☮️ Good vibes only. ✌🏽💚🌵

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.